SALES ASSOCIATE - CLEVELAND

Note:  This job description is not intended to be all-inclusive.  Employees may perform other duties to meet the ongoing needs of the department and/or organization.  Duties within the department may also change to ensure business needs are met on an ongoing basis. I.e. cleaning emphasis on overnight shift.

PRIMARY DUTIES AND RESPONSIBILITIES:

a.    GENERAL MANAGEMENT
•    Adheres to all Company policies
•    Follows the work schedule as posted unless a change in schedule is arranged with the Store Manager
•    Gives all customers prompt and courteous service
•    Observes shift operating hours at all times, as assigned by the Store Manager
•    Assists the Store Manager in seeing that the store maintains a store-inspection grade of at least 90% on the store-inspection report
•    Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies
•    Operates shift within Company guidelines to achieve sales and profit
•    Performs specific tasks as assigned by the Store Manager
•    Adheres to all city, county, state, and federal Alcoholic Beverage Sales regulations
•    Adheres to all city, county, state, and federal tobacco regulations
•    Stays familiar with the Company Pricebook, Policy Manual, and bulletins
•    Completes all assigned training

b.    BOOKKEEPING
•    Prepares a shift-change report at the completion of shift in accordance with Company guidelines
•    Clocks in and out at the time clock, and signs verifying all hours worked
•    Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or short conditions in excess of $5.00 within 24 hours
•    Rings all sales as discussed in the Policy Manual
•    Accurately posts markups and markdowns, store use of merchandise, voids, and bad merchandise write-offs, within established guidelines

c.    PERSONNEL
•    Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance

d.    SECURITY
•    Shares the responsibility for controlling the inventory on the shift or in the store
•    Follows Company policy with regard to excessive cash in register, change box, and safe security as directed by the Store Manager
•    Faces bills in register
•    Completes shift-change report at the end of shift, as directed by the Store Manager.
•    Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager
•    Always protects Company assets

e.    MERCHANDISING
•    Keeps coolers, drink boxes, store shelves, and displays fully stocked and fronted at all times
•    Properly cleans and maintains equipment 
•    Always has available high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager
•    Uses correct pricing as listed in the price book or grocery catalog for all merchandise
•    Uses suggestive selling techniques as directed by the Store Manager

f.    MAINTENANCE
•    Always keeps store floors clean, with specific responsibility being assigned by the Store Manager
•    Checks refrigeration equipment for proper performance a minimum of twice per shift
•    Cleans windows, floors, shelving, counters, and gas pumps to ensure they remain clean at all times
•    Check bathrooms for cleanliness every hour
•    Post signs on out-of-order equipment
•    Post signs on hazardous conditions, such as wet floors
•    Immediately advise the Store Manager of any maintenance problems

•    Be available to work all scheduled hours, as attendance is crucial, and be available to work occasional unscheduled shifts as requested or needed
•    Be able to converse with, communicate, and understand the English language at the eighth-grade level, including the ability to hear the spoken word
•    Be able to perform arithmetic calculations at the eighth-grade level in order to make change, complete shift reports, and account properly during vendor check-in
•    Have sufficient visual acuity to check identification and process money orders
•    Be able to read and understand instructions for operating electronic cash registers and other equipment
•    Be able to move up to 55 pounds including cases of milk cartons and cases of soft drinks, beer, and juice containers, boxes of fountain syrup, mop buckets, etc. as required
•    Be able to stock shelves and cooler
•    Be able to react to a fire by moving and using a fire extinguisher weighing 20 pounds
•    Be able to tolerate exposure to gasoline fumes and cleaning products and follow directions on the label
•    Be able to ascend/descend a ladder to clean windows
•    Be able to tolerate exposure to cleaning products, follow directions on labels, sweep and mop floors, dust shelves, move trash containers, and place them in an outside bin
•    Be able to clean the parking lot and grounds surrounding the convenience store
•    Be able to enter and work in a cooler at a temperature of 34 degrees for up to 20 minutes at a time
•    Be able to enter and work in a freezer at a temperature of –20 degrees for short periods
•    Be able to bag ice 
•    Be able to detect and identify objects or people up to 40 yards from the register area
•    Be able to operate store equipment. Ex: cash registers, computers, and adding machines
•    Be able to remain in a stationary position for up to a full nine-hour shift while performing the necessary job duties
•    Be able to bend, stoop, push and pull in the stocking and merchandising of the store
•    Be able to work as a "team" member to assure constant and consistent customer satisfaction