Who We Are:
Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.
What You’ll Get To Do:
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Ensures customer satisfaction by efficiently and accurately scanning tickets and processing payment while following cash handling standards.
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Educates customers on Round Up program to achieve program goals.
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Informs customers on Good Points program to achieve program goals.
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Operates telephone including professionally answering calls and operating the paging system.
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Ensures items are properly displayed, pulled, and restocked in alignment with merchandising standards and leadership guidance.
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Assists customers in locating items when possible or seeks assistance for the customer if unable to help.
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Maintains a clean, safe, and organized work area; completes opening/closing checklists and supports general cleaning, including parking lot maintenance.
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Other duties as assigned.
What We Need From You:
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Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
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Excellent communication, customer service and attention to detail.
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Ability to operate a cash register and accurately count money.
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Basic math skills required.
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Fluent in English.
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Experience with computers or a willingness and ability to learn.
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Reliable transportation and ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.
Work Environment:
The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
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Primary function requires sufficient physical ability to repetitively:
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Stand for prolonged periods of time (up to 8 hours).
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Independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds.
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Reach (approximately 54 inches).
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Frequently stoop, bend, kneel, crouch.
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Sufficient hand and finger dexterity to perform detailed tasks.
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Verbally communicate to exchange information.
Skills Required
- Operate a cash register and accurately count money
- Basic math skills
- Excellent communication, customer service, and attention to detail
- Excellent time management and ability to prioritize multiple tasks
- Fluent in English
- Experience with computers or willingness and ability to learn
- Reliable transportation and ability to work a flexible schedule including holidays, evenings, and weekends
- Ability to stand for prolonged periods and lift/carry 10-25 pounds (team lift over 25 pounds)
- Ability to operate telephone and paging system professionally
What We Do
Goodwill North Central Wisconsin (Goodwill NCW) is a nonprofit human services organization and social enterprise dedicated to elevating people by eliminating barriers to employment. The organization provides career pathways and employment services to help individuals build essential skills. By operating a network of retail stores and donation centers, Goodwill NCW fuels its mission to create a positive community impact.
