The Role
Provides front-line customer service in a retail store, including greeting customers, directing them to products, maintaining merchandising standards, receiving deliveries, counting stock, checking expiry dates, and assisting with point-of-sale cash handling. Follows opening and closing procedures and supports store productivity and compliance. Requires Grade 12, at least one year of retail experience, basic computer literacy, communication skills, health and wellness interest, and flexibility to work weekends and extended hours.
Summary Generated by Built In
Customer
Experience
- Be
professional.
- Greet, smile,
and acknowledge customers.
- Know
layout of store to direct customers to products
Store
Disciplines & Productivity
- Opening &
closing procedures are followed.
- To
ensure all merchandising principles are always in place
and that every item is ticketed.
Minimize risk
through process compliance:
- Ensure accurate
receiving and checking of all store deliveries as per
store manual.
- Ensure accurate
stock counts & checking of product expiry
dates.
- Cash
handling - assist at point of sale and with cash ups.
Requirements
- Grade 12
- Minimum 1 year retail experience
- A genuine interest in health and wellness - brand ambassadors
- Basic computer literacy
- Excellent written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours.
- Competency Assessment Achieved
Benefits
- Remuneration
based on a ‘cost to company’ model and
performance incentives.
- All
permanent team members are required to join the company’s
provident fund and risk benefit.
- Medical aid
options are available.
- Additional Annual
leave days.
- Birthday leave
- Team
member discounts on in-store and online purchases
- Ongoing learning
and development through our in-house Wellness
Training Academy and supplier training.
- Opportunities to
be involved in CSI initiatives, events, and
experiences (environmental and social)
Skills Required
- Grade 12
- Minimum 1 year of retail experience
- Genuine interest in health and wellness
- Basic computer literacy
- Excellent written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Competency Assessment Achieved
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The Company
What We Do
Wellness Warehouse is a South African natural-health retailer with more than 50 stores and an online shop. It curates supplements, health and fitness products, free-from foods, clean beauty essentials, family and baby care items, and eco-friendly home goods. The company aims to support customers’ holistic wellness journeys through carefully selected products, ingredient standards, conscious consumerism, and knowledgeable in-store and online guidance.
