As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:
- A positive mental attitude that helps us to be a leader in the industry
- A commitment to building strong relationships, both inside and outside the organization
- A desire to learn, grow, and contribute to moving our strategy forward
- A need to create and to innovate
Employment Type: Regular Full-Time
Shift: 1st Shift
Work Status: On-site
Position Summary:
This position is responsible for all customer and end user sales and technical support activities associated with all Taco Fall River (TFR) products. This includes internal and external technical/sales support for all customers including contractors, engineers, Taco Representatives, commercial regional managers, commercial channel managers, Original Equipment Manufacturer (OEM) sales managers, international sales managers, and account managers. This position is also responsible for establishing costs and SPA’s/Special Price Authorizations (Quotations) for custom products to the Taco commercial sales team and their associated representatives.
Measures of success:
- Provide Timely Technical/Sales Support to Internal/External customers
- Increased Sales Revenue for TFR Products
- Increased SPA closure rate and revenue on custom TFR Products
Responsibilities:
Responsibilities include but are not limited to:
- Collects cost and manufacturing data from various departments and previous projects to compute sales prices and profit margins for customized products. Creates SPAs for the commercial sales group and will review options with sales team regularly.
- Works with the commercial sales group to develop special pricing on standard products as needed.
- Assists in product sizing, material selection, application of standard and custom products.
- Generates SPAs as requested and reports sales and closure rate to TFR Product Managers.
- Communicates with direct customers, end users, sales representatives and engineers regarding pricing, lead times, expedites, returns and all other technical questions regarding TFR products.
- Represents the company in a professional and knowledgeable manner providing assurance to customers of the company’s capabilities. Promote and maintain positive customer relations, responding to customer and representatives’ inquiries by telephone, e-mail, or other identified communication channels.
- Communicates with Engineering, Quality Control, and Buyer/Planners for submittal generation, U1A forms, and expedited lead times.
- Develops relationship with OEM/Representatives for understanding of product needs and opportunities within their territories.
- Works with regional sales managers for coordination of tour groups and provides tours and introductions to new Taco personnel.
- Provides training on product support tools to account managers, technical support and shop employees as needed.
- Assists Product Managers in maintenance and generation of catalogs/submittal data sheets, installation sheets, operation and maintenance manuals, price sheets, and specifications.
- Works with Quality Services to examine warranty claims, handle customer returns and exchanges. Fully communicates with customers concerning returned goods.
- Works closely with Product Managers to keep them informed of field and product problems.
- Upon request, trains other technicians, customers, and sales representatives.
- Contributes to continuous improvement initiatives and may travel to customer sites to aide technical services field technicians and customers.
- Maintains positive customer relationships internally and externally and is the front line of communication between TFR and its customers.
- Performs other duties as requested.
Qualifications
Required:
- Bachelor’s degree or 8+ years applicable experience in customer service, HVAC, or similar industry may be accepted in lieu of degree.
- Proficiency with selection tool software.
- Proficiency with Microsoft Office, specifically with Word, Outlook, Excel, and PowerPoint).
- Intermediate-level knowledge of HVAC/Hydronics parts and systems.
- Excellent written and verbal communication skills.
- Exceptional ability to be self-directed and motivated.
- Excellent ability to present and train on projects and ideas in a thoughtful manner.
- Travel less than 5% of the time.
Preferred:
- Bachelor’s degree in Engineering
- 10+ years’ experience in customer service, HVAC, metal fabrication or similar industry
- ASME pressure vessel familiarity.
Work Environment
This position works primarily in an office environment using computer and technology. Verbal and auditory capability are required.
This is an onsite position that reports into the facility every day.
Benefits
With nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.
Taco employees benefit from a company that:
- Provides competitive salaries and benefits
- Offers tuition reimbursement, career development, and on-site training programs in our learning center
- Believes in sharing profits with its employees
- Is mindful about family, health and well-being
- Fosters conditions that allow people and communities to reach their full potential
- Embraces and celebrates diversity
#TacoComfortSolutions
Skills Required
- Bachelor's degree or 8+ years of applicable experience in customer service, HVAC, or a similar industry
- Proficiency with selection tool software
- Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint
- Intermediate-level knowledge of HVAC and hydronics parts and systems
- Excellent written and verbal communication skills
- Ability to work independently and remain self-motivated
- Ability to present and train on projects and ideas effectively
- Availability for travel less than 5% of the time
- Bachelor's degree in Engineering
- 10+ years of experience in customer service, HVAC, metal fabrication, or a similar industry
- Familiarity with ASME pressure vessels
What We Do
Taco Comfort Solutions is a third generation, family-owned American manufacturer of high quality, high-efficiency heating, cooling, plumbing, and irrigation products. #Taco100years Headquartered in Cranston, RI, Taco is global in scope with manufacturing facilities in Rhode Island, Massachusetts, Arkansas, Ontario, Vietnam, and Italy. Its skilled employees produce precision pumps, valves and controls, air-dirt separators. heat exchangers, tanks, domestic hot water recirculation systems, and web-based building management controls. Since its founding, Taco has been dedicated to the success of its people and its customers, bringing products to market that save energy, enhance system longevity, and provide a superior level of safety and comfort to building occupants. With nearly 100 years in the HVAC industry, Taco’s knowledge and engineering expertise is passed along to professionals through the company’s expansive factory training and online learning programs. That same depth of experience is applied every day at hundreds of job sites across the country, making Taco one of the most trusted names in controlling the flow of water. Website: www.TacoComfort.com
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