MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job PurposeThe Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Benefits
- Comprehensive benefits packages that include health insurance, retirement plans, vacation purchase programs, and other employee assistance offerings.
Key Duties & ResponsibilitiesIndividual must be able to perform the essential duties with or without reasonable accommodation.
- Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
- Build quotes that simultaneously create value for the customer and profitability for MRC Global.
- Identify and actively pursue sales opportunities to contribute to overall sales growth.
- Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
- Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
- Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
- Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
- Communicate status proactively with the customer and adjust product sourcing efforts if needed.
- Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.
- Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
- Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
- Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
- Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
- Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
- One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
- OR recent completion of post-secondary education including any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
- Must have a current, valid driver’s license and an acceptable record at all times.
• Competent in the use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Attention to detail and work with a sense of urgency.
Working Conditions• Frequent driving/traveling.
• Able to interact with others frequently.
• Most work is performed at a desk or in front of a computer.
• Able to sit/stand for long periods of time.
• For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.California Employee Data Collection Notice
Skills Required
- At least one year of experience in a dedicated customer-facing role, inside sales, and/or warehouse services
- Recent completion of post-secondary education, such as technical/trade school, an associate degree, or a bachelor's degree
- Industrial or sales studies
- Current, valid driver's license
- Acceptable driving record maintained at all times
- Competence using computers and software applications
- Ability to communicate, present information, and transfer detailed knowledge
- Attention to detail and ability to work with urgency
MRC Global Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MRC Global Inc and has not been reviewed or approved by MRC Global Inc.
-
Healthcare Strength — Healthcare coverage is considered comprehensive and reliable, with affordability frequently highlighted alongside medical, dental, and vision options. These offerings are often seen as a core strength of the total rewards package.
-
Leave & Time Off Breadth — Paid time off, paid holidays, and separate sick leave are commonly described as generous, with some roles viewing PTO as above industry standard. This breadth contributes to favorable impressions of time-away policies.
-
Affordable Benefits — Health insurance costs are often regarded as manageable, supporting the sense that the benefits package delivers good value. Affordability is reinforced by supportive programs like an EAP and education assistance that enhance overall benefits perception.
MRC Global Inc Insights
What We Do
MRC Global is a leading global distributor of pipe, valves, and fittings (PVF) and related infrastructure products and services to diversified end-markets, including gas utilities, downstream, industrial, and energy transition. The company provides innovative supply chain solutions, technical product expertise, and a robust digital platform from a worldwide network of locations, helping customers in the energy and industrial markets extend their supply chains worldwide.
.jpeg)
