The Role
Promote mobile phone installment financing at retail outlets, engage walk-in customers, explain financing terms, assist with onboarding and documentation, track leads and conversions, follow up on applications, and meet sales targets while complying with KYC and customer service standards.
Summary Generated by Built In
About the Role
Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team. In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.
Key Responsibilities:
Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team. In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.
Key Responsibilities:
- Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
- Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
- Assist customers with onboarding, application submission, and required documentation.
- Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
- Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
- Track daily leads, applications, conversions, and other assigned sales metrics.
- Follow up with pending customers to ensure completion of applications and final approvals.
- Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
- Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.
- Minimum of OND, NCE, or equivalent qualification.
- Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
- Strong communication, persuasion, and negotiation skills.
- Ability to work in a fast-paced retail environment with daily customer interaction.
- Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
- Computer literacy and ability to use smartphones or digital onboarding tools effectively.
- Result-driven mindset with a focus on meeting and exceeding sales targets.
- Customer service mindset
- Confidence and resilience
- Ability to build rapport quickly
- Accountability and professionalism
- Goal-oriented with strong follow-through
- Competitive guaranteed monthly basic salary of N70,000
- Unlimited bonuses based on phone installment sales I.e Commission is gotten from phones sold
- Training, coaching, and growth opportunities
- Performance incentives and rewards
Skills Required
- Minimum OND, NCE, or equivalent qualification
- Strong communication, persuasion, and negotiation skills
- Ability to work in a fast-paced retail environment with daily customer interaction
- Computer literacy and ability to use smartphones or digital onboarding tools
- Result-driven mindset focused on meeting and exceeding sales targets
- Prior experience in sales, field marketing, retail banking, or telecom product sales
- Basic understanding of consumer lending and mobile phone markets
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The Company
What We Do
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