This role is for a brand-new Discover Gourmet store situated within the departures lounge of Stansted Airport; we are currently looking for energetic, enthusiastic new team members to join us, you will need a passion for excellence and locally produced food!!
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Previous customer service experience is preferred but not essential as full training will be provided. A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Key responsibilities:
100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Housekeeping/Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification:
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 17 stores across 6 airports and 8 ferries.
Our Discover Gourmet store is focused on excellent quality food and embracing local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable delicacies and gifts.
Shifts:
Full time: 37.5 hours per week, 5 days over 7
Part time: 15 - 22.5 hours per week
Early shifts from 4am and late shift until 10pm
Skills Required
- Five-year working and personal reference
- Criminal Reference Check (airside duties)
- Availability for early (from 4am) and late (up to 10pm) shifts
- Availability to work full-time (37.5 hrs) or part-time (15-22.5 hrs) and 5 days over 7 rotational shifts
- Good verbal and written communication skills
- Ability to work well under pressure and adapt to changing environment
- Ability to work in a team and independently
- Excellent interpersonal skills and professional service standards
- Reliable attendance and timekeeping
- Previous customer service experience
- Self-motivated
What We Do
Lagardère Travel Retail is a global leader in the travel retail industry, operating a network of over 4,800 points of sale in transport hubs across more than 50 countries. The company specializes in three business segments: Travel Essentials, Duty Free & Fashion, and Dining. Its mission is to transform passenger journeys into enjoyable experiences through tailored offerings and bespoke services for travelers and landlords.
