Do you love the buzz of the airport? Enjoy working in a dynamic environment where no two days are the same? Love interacting with people from all over the world? If you do then travel retail is a great place to work...
This role is for a brand-new Discover store situated in the departure lounge of London Heathrow Airport; we are currently looking for energetic, enthusiastic new team members to join the team that have a passion for excellence and all things London.
The role:
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Previous customer service experience is preferred but not essential as full training will be provided. A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Key responsibilities:
100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Housekeeping/Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification:
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 16 stores across 5 airports and 5 ferries.
Our Discover stores are focused on unique souvenirs and the local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable gifts and souvenirs.
Shifts: Rota basis between 4am to 10pm
Skills Required
- Five-year working and personal reference
- Criminal Reference Check
- Previous customer service experience
- Good communication skills (verbal and written)
- Adaptability to a changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent interpersonal skills
- Reliable attendance and time keeping
- Self-motivated
What We Do
Lagardère Travel Retail is a global leader in the travel retail industry, operating a network of over 4,800 points of sale in transport hubs across more than 50 countries. The company specializes in three business segments: Travel Essentials, Duty Free & Fashion, and Dining. Its mission is to transform passenger journeys into enjoyable experiences through tailored offerings and bespoke services for travelers and landlords.
