Summary
Job Family Group Description - Sales / Omni-Channel:Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Job Description
岗位任务
销售顾问向门店经理汇报工作;他/她执行销售和定制化客户服务，并将个人和店铺目标和KPI最大化。销售顾问是重要的品牌大使。他/她向客户提供独特而非凡的奢侈品体验，热情地引导客户了解品牌，维系积极长久的客户关系。
ROLE MISSION
The Sales Advisor reports to the Store Manager; he/she carries out sales and clienteling actions in order to maximize individual and store target and KPIs. The Sales Advisor is a key ambassador of the Brand. He/She provides a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long term loyal relationship.
你的职责:
- 通过完成店铺经理设定的目标，为团队工作做出贡献
- 至始至终与客户建立和发展积极的关系
- 客户关系拓展和客户粘性管理
- 有效利用客户手册来培养现有客户与潜在客户的关系
- 建立和培养人脉圈，以扩大潜在客户基础
- 收集市场信息: 新趋势、事件、竞争对手的活动和产品
- 有效地与店内和公司内的同事进行互动和协作
- 根据公司标准和指导方针执行库存程序
- 尊重Brioni的准则、职责和流程，及时分享可能出现的问题和风险
YOUR RESPONSIBILITIES:
- Contributes to the teamwork by the accomplishment of the goals set by the Store Manager
- Creates and develops a positive relationship with the customers, from the first contact to the farewell
- Meet and exceed CRM and retention goals
- Effectively utilizes the Client Book to nurture the relationship with the existing and potential customers
- Creates and cultivates a network of contacts to expand potential customer base
- Gathers information about the market: new trends, events, competitors’ activities and products
- Effectively interacts and collaborates with colleagues in the store and in the company at large
- Implements stock procedures according to company standards and guidelines
- Respects Brioni standards, roles and procedures, promptly sharing possible issues and risks
岗位要求
- 有销售工作经验
- 英语良好，会第二语言者优先
- 能够长时间在销售现场工作
- 每月至少有2个周六和2个周日的工作时间，包括如需年度盘点期间和假期期间
- 具备良好的倾听和沟通能力
- 能灵活工作在多元文化环境中
- 具备人脉协作能力和积极主动性
- 具备自我发展态度
- 具备主人翁意识
REQUIREMENTS
- Experience in a sales position
- Fluent in English, a second language is a plus
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season
- Listening and communication skills
- Flexibility to work in a multicultural context
- Networking and proactivity
- Self-development attitude
- Sense of ownership
Job Type
Fixed Term (Fixed Term)Start Date
2023-11-30Schedule
Full timeOrganization
BRIONI (SHANGHAI) TRADING LTD
What We Do
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”.
