The Role
Handle inbound and outbound customer inquiries, convert prospects into bookings, upsell and cross-sell services, build client relationships, manage booking details, follow up on leads, support sales campaigns, achieve revenue targets, gather feedback, and coordinate with internal teams to deliver a strong customer experience.
Summary Generated by Built In
Sales Advisor
SSG Training and Consultancy
Who we are
SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Job details
As a Sales Advisor, you act as the main point of contact for customers, often delivering the first impression for new or infrequent clients. Your role involves turning enquiries into bookings, building strong relationships, and identifying opportunities to increase customer spend. Through clear communication and a proactive sales approach, you guide customers through the booking process, recommend suitable solutions, and secure appointments that support business growth. You take full ownership of each inquiry from initial contact to confirmed booking, ensuring every interaction is handled professionally.
What you will do
SSG Training and Consultancy
Who we are
SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Job details
As a Sales Advisor, you act as the main point of contact for customers, often delivering the first impression for new or infrequent clients. Your role involves turning enquiries into bookings, building strong relationships, and identifying opportunities to increase customer spend. Through clear communication and a proactive sales approach, you guide customers through the booking process, recommend suitable solutions, and secure appointments that support business growth. You take full ownership of each inquiry from initial contact to confirmed booking, ensuring every interaction is handled professionally.
What you will do
- Handle inbound inquiries from new and existing customers, converting interest into bookings or meetings.
- Identify and act on opportunities to upsell or cross-sell services to maximise customer value.
- Build strong customer relationships to encourage repeat business and long-term loyalty.
- Confidently promote services, packages, and promotions in an engaging way.
- Generate new sales opportunities through outbound calls and email activity
- Lead or contribute to strategic sales campaigns and sales drives, consistently achieving agreed sales targets.
- Proactively identify service improvement opportunities and gather client feedback to enhance customer experience.
- Manage bookings accurately and efficiently, ensuring all details are recorded correctly.
- Follow up with potential customers to secure bookings and improve conversion rates.
- Work towards individual and team targets for bookings, engagement, and revenue growth.
- Deliver an outstanding customer experience at every stage of the journey.
- Collaborate with colleagues and departments to ensure seamless service delivery.
Who you are
- Proven experience in sales and customer service, with a strong focus on client engagement
- Confidence working with senior decision-makers and building trust quickly.
- Strong ability to self-manage a busy workload while staying focused.
- A proactive team player with energy, drive, and a positive attitude.
- Administrative experience with proficiency in MS Word, Excel, and Outlook.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to understand wider business impact and identify opportunities for growth and improvement.
Benefits
- Bonus earning of up to £450 per month*
- Additional bonus's available
- 33 days’ annual leave including bank holidays, with additional leave through long service awards and a holiday purchase scheme.
- Employee referral scheme and long-service recognition awards.
- Company sick pay and internal wellbeing support.
- Employee Assistance Programme for you and your immediate family.
- Free onsite parking and on site electric vehicle charging points (contribution applicable).
- Salary sacrifice options to support flexible benefits choices.
- Learning and development opportunities, including formal training, informal learning, and leadership development programmes.
- Regular team activities and social events.
- The opportunity to work for an organisation with strong values, high aspirations, and a people first culture.
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Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Skills Required
- Proven experience in sales and customer service
- Client engagement experience
- Confidence working with senior decision-makers
- Ability to self-manage a busy workload
- Proactive team-oriented approach with energy and drive
- Administrative experience
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to identify business growth and improvement opportunities
Celnor Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Celnor Group and has not been reviewed or approved by Celnor Group.
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Healthcare Strength — Benefits are described as including private medical coverage (often after probation) alongside 24/7 Employee Assistance Programmes and counselling resources. UK postings repeatedly highlight private healthcare as a core feature of the package.
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Retirement Support — Packages commonly include employer pension contributions, with at least one senior vacancy advertising a 5% employer match. Financial protections such as life insurance or death‑in‑service cover are also frequently listed.
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Leave & Time Off Breadth — UK roles often feature 25 days’ annual leave plus bank holidays, with some postings adding a Christmas shutdown and a birthday day off. In certain companies within the group, holiday entitlement can increase with service.
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The Company
What We Do
Celnor Group is an international service provider in the Testing, Inspection, Certification, and Compliance (TICC) sector, offering specialist services across built environment, safety, risk management, and analytical sciences to ensure regulatory assurance and compliance.
