Sales Administrator

 Who we are and what we do

Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world’s biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide. With billions of square feet mapped across 57 countries, we help make public spaces easier to explore, simpler to manage, and safer for every visitor. For more information, visit mappedin.com. To try out our mapping tools, visit https://app.mappedin.com/editor/

Who you are and what you’ll do

You’re a highly organized and detail-driven Sales Administrator who will play a key role in supporting our growing sales team. As deal volume increases, you’ll help ensure contracts are accurate, approvals move efficiently, and CRM data remains clean and reliable.

This role operates at the intersection of Sales, Finance, Legal, and Customer Success. You’ll facilitate seamless deal execution while upholding strong operational standards and continuously improving processes to support scale. Reporting to the Senior Manager, Commercial Operations, you will:

• Develop a strong understanding of the sales lifecycle, deal flow, and internal approval processes
• Gain working knowledge of CRM systems, contract templates, products, and order forms
• Build strong working relationships with Sales, Finance, Legal, and Customer Success stakeholders
• Review deals for completeness and accuracy before routing for approval
• Assist in preparing standard order forms and contracts
• Independently support deal execution and order form preparation with minimal oversight
• Ensure CRM and deal data is complete, accurate, and aligned with executed agreements
• Assist in internal approval routing and compliance checks
• Proactively identify and flag risks, inconsistencies, or data quality issues
• Maintain and organize contract templates 
• Become a go-to resource for standard deal support and operational guidance
• Support renewal tracking and contract lifecycle administration
• Help onboard and train new sales team members on deal processes and legal requirements
• Troubleshoot documentation or operational issues impacting deals
• Contribute to improving workflows, documentation, and operational efficiency
• Drive data integrity and operational excellence across the sales process

• Empathy & Collaboration: Build strong relationships across teams and understand stakeholder needs and urgency
• Humility & Openness:  Eager to learn, accept feedback, and collaborate cross-functionally
• Respect & Integrity: Handle sensitive information responsibly and navigate internal processes professionally
• Curiosity & Problem-Solving, Proactively identify inconsistencies, anticipate risks, and improve processes
• Balanced Confidence: Push back respectfully when needed while maintaining positive working relationships
• Strong Work Ethic – Reliable, consistent, and accountable in a fast-moving environment
• CRM Experience (Nice-to-Have) Experience with HubSpot or similar systems is a bonus
• Sales or Customer Support Background (Nice-to-Have) prior experience supporting sales teams or customer operations

Why Join Mappedin?

• Base salary: $60k - $70k CAD
• Equity participation through stock options
• 20 days of paid vacation, available from your first day
• Comprehensive benefits from Day 1
• Home office support: $550 stipend in your first year

Behind the scenes 

We move fast and pivot as needed. We operate with experimental mindsets and are constantly pushing the boundaries of our industry. Because of this, we can’t guarantee exactly what you’ll be working on three months from now but we can guarantee that you will be working on high value projects that will foster your growth along with Mappedin’s. One of our core values is playing for the team. This means that we’re constantly balancing our own goals with the needs of the organization and jump in to help others whenever needed.

At Mappedin, we don’t take a one-size-fits-all approach to how we work. While we have colleagues around the globe, some roles are best suited for full-time, in-person work at our home office in Waterloo. We are committed to getting things done and holding each other accountable. We stay curious, embrace risks, and learn from our mistakes. We’re competitive and enjoy winning together as a team.  We believe in being transparent about how we hire. We use artificial intelligence (AI) tools to help record interviews and create notes for us to review later. Every application and interview is still reviewed by our People Operations team, and all hiring decisions are made by people - not AI.

We welcome applications from people with disabilities. We provide reasonable accommodations for candidates upon request through the recruitment process. For additional information, please email us at [email protected] or call us at (519) 594-0102 and ask to speak to a member of the Human Resources team.