The Role
Respond to incoming enquiries by phone, email and web; gather and record client, site and project information; support the sales team with follow-ups and administrative tasks; manage multiple enquiries and deadlines; assist other departments with bookings and allocations; maintain accurate internal system records and collaborate with internal stakeholders.
Summary Generated by Built In
Sales Administrator
Arbtech
Who we are
Arbtech
Who we are
We are Arbtech – the UK’s fastest-growing and number-one ecological and arboricultural consultancy. After an incredible period of growth, we’re expanding our finance team and looking for someone who wants to be part of our mission to balance nature and progress. If that sounds like you, join us as a Credit Control Administrator at our head office on the outskirts of Chester, near Broughton Business Park.
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Job details
This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Sales Support, you will be responsible for helping us manage incoming enquiries, speaking with new and prospective clients and gathering the information needed to progress their requirements.
You will work closely with colleagues across the business to ensure that clients receive a prompt, professional and helpful service. Although the role will primarily support our sales function, you may also assist other departments with activities such as project bookings, allocations and general administration.
This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership, solving problems and making a tangible impact.
What you will do
- Respond promptly and professionally to incoming enquiries received by telephone, email and through our website, speaking with clients to understand their requirements and explain the next steps in our process
- Gather and accurately record the client, site and project information needed to progress each enquiry, maintaining accurate and up-to-date information within our internal systems.
- Support the sales team in progressing enquiries and completing agreed follow-up actions
- Manage multiple enquiries and administrative tasks while meeting required deadlines
- Support the wider team when required and during busy periods.
- Work collaboratively with internal teams and stakeholders
Who you are
No previous experience in sales or administration is required, as full training will be provided. We are looking for a motivated and reliable person who brings a practical, positive and solutions-focused mindset.
You will ideally have:
- Excellent spoken and written English skills, with strong telephone communication skills and confidence speaking with clients
- A professional, friendly and helpful approach to client service
- Strong organisational, time-management and deadline-management skills, with the ability to work efficiently under pressure and manage competing priorities in a fast-paced environment
- Proficiency in Microsoft Office, including Word, Excel and Outlook
- Good attention to detail and the ability to record information accurately
- The ability and willingness to learn new systems, processes and information, together with a proactive approach and the confidence to ask questions when required
- The ability to work well as part of a team, build strong relationships across different departments and maintain a collaborative approach and commitment to doing things the right way
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Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Skills Required
- No previous experience required; full training will be provided.
- Motivated and reliable with a practical, positive, solutions-focused mindset.
- Excellent spoken and written English with strong telephone communication skills and confidence speaking with clients.
- Professional, friendly and helpful approach to client service.
- Strong organisational, time-management and deadline-management skills; able to work under pressure and manage competing priorities.
- Proficiency in Microsoft Office, including Word, Excel and Outlook.
- Good attention to detail and ability to record information accurately.
- Ability and willingness to learn new systems and processes; proactive and confident to ask questions.
- Ability to work well as part of a team and build strong cross-department relationships.
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The Company
What We Do
Celnor Group is an international service provider in the Testing, Inspection, Certification, and Compliance (TICC) sector, offering specialist services across built environment, safety, risk management, and analytical sciences to ensure regulatory assurance and compliance.
