About us
Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.
Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.
As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience.
The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!
What you’ll be doing:
As a Sales Administrator, you will support the Sales Team drive new business and revenue growth by ensuring the smooth operation of sales processes within an organization. Success in this role requires one to possess strong organizational skills, attention to detail, and proficiency with customer relationship management (CRM) software and Google Suite applications. Effective communication skills are also essential for interacting with customers and collaborating with team members.
Key Responsibilities:
- Create KB for all previous RFPs (take responses and put it into a GPT or excel)
- Filling out supplier forms
- Respond to RFPs/RFIs- Use KB to fill out as much
- Work with Finance to fill out onboarding forms
- Maintain sales collateral library (organize Google Drive)
- Update customer records and pipeline data in HubSpot
- Helping with Sales/Revenue people with travel logistics (hotel, agenda, etc)
- Update Revenue Monday.com boards to ensure dates and people are up to date (for new hires)
- Ensure Sales members are completing jobs from monday.com with Marketing folks (ie: sales enablement for ambassador)
- Take disparate “thought” documents and categorize/add them to an aggregate document
- Organize Slide Master + Sanitize for future use
- Send out Ambassador paperwork
- Help to schedule/organize revenue related meetings (will need calendar access)
- Help manage leads
- Upload and send contracts ready to be signed by all parties
If you are someone who thrives in a fast-paced, hyper-growth environment where a “speed to value” mindset is essential, and has a proven track record of building up high-performance teams, then this is the job for you!
What Qualifications you will need:
Competencies:
- Strong team management skills
- Strong business acumen, sales and negotiation skills
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making
- Advanced written and oral communications skills
- Deep commitment to the organization’s mission and values
- Strong Excel/Hubspot/ or data analysis skills
- Articulate and effective communicator, both orally and in writing, with strong presentation skills
- Ability to navigate in ambiguous and dynamically changing environments
Talent Profile we are looking for:
- Someone who is EXTREMELY organized and enjoys organizing
- Someone who can keep track of all of the tasks and successfully multi-task
- Someone who can work independently with limited oversight outside of short daily check ins
- Has a typing speed of at least 40+ words per minute
- Someone who is not afraid to challenge status quo and is assertive in their approach
- Masterful with calendars (as you will manage calendars across multiple time-zones)
- Someone who wants to learn more about Gemini/Chat GPT
Experiences:
- Experience as a sales administrator supporting the running of sales/ revenue teams from the ground up; preferably in leading multinational companies (including startup/scale-up’s) and/or global consultancies/professional services firms.
- Proven track record of driving process improvements and achieving exceptional operational performance.
- Demonstrable project management, organizational and management reporting skills
- Must have: A deep understanding of, and extensive experience operating in Africa
- Education: Bachelor’s degree required
What we provide
Hugo offers a hybrid work environment that balances employee flexibility with a collegial office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make an impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status
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What We Do
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.
African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.
Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.
As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people
