ABOUT US:
Our mission at Santa Cruz Bicycles is to make the best bicycles and to have fun doing it. Since 1994, we’ve been doing just that, and finding unique and innovative solutions for everything from suspension design to manufacturing processes along the way. We are a global organization and one of many premium brands in the Pon Bike portfolio, the largest bike company in the world. We are humble but proud of our heritage, built on our commitment to quality products and our most valued asset, talented people who are invited to be themselves and enhance our distinctive and evolving workplace culture.
ABOUT YOU:
As an Account Manager, you will collaborate closely with Santa Cruz Bicycles retailers and our Outside Sales Team to coordinate bikes sales and fulfillment in your territory. You will work in a fast-paced team-oriented environment with dedicated and passionate riders who foster creating long-lasting relationships with their colleagues and their clients alike. This role requires effective communication as well as the ability to develop sales tactics and work at a high level while executing and prioritizing requests quickly and successfully.
We are looking for someone who has experience in the outdoor industry (bike industry preferred) and understands how to successfully partner with people from all walks of life. We need a solid communicator who responds quickly and clearly. You will need to know how to work on multiple projects at a time and have experience with reaching goals and other performance metrics.
WHAT DOES YOUR DAY JOB LOOK LIKE:
Collaborate with bike retailers within your territory to order bikes, confirm shipping dates, track shipments and provide constant updates on all logistics
Communicate daily with Outside Sales reps in your territory to connect on targets, allocations, and supply them with any needed materials to assist them
Identify sales opportunities with your outside team and your manager, and pursue in accordance with the set seasonal priority
Plan a successful strategy to reach your sales and service targets while sustainably growing sales in your territory
Maintain a high level of customer service to everyone you partner with to reach your targets
Provide guidance and insight on territory sales trends, challenges, and opportunities
Visit sales territory to identify opportunities and solidify relationships
Work closely with the Inside Sales & Key Accounts Manager to analyze territory sales and allocation reports
Execute projects based on the territory calendar including dealer visits, key sales dates and program milestones
Work closely with the Accounts Receivable team to balance credit and clear holds to ensure shipments are flowing as needed
Maintain accurate information in our CRM software for your accounts
Act professionally at all times, you will be representing Santa Cruz Bicycles
WHAT YOU BRING TO THE TABLE:
5-10 years of experience in sales, preferably in the bicycle or outdoor industry
Proven success managing and prioritizing multiple client accounts
Superior ability to prioritize and manage your time
Ability to communicate professionally, clearly and concisely with co-workers and clients
Strong computer skills, experience with ERP software, Gmail, Microsoft Office and CRM software
Extensive knowledge of bicycles and all associated parts
High level of urgency and ability to start and complete projects within the stated parameters
Ability to collaborate and work professionally with co-workers and clients
Ability to develop professional and long-lasting relationships with clients
Driven to identify meaningful solutions which fulfill the needs for SCB, sales territory, sales reps, retailers, and end consumers
Must have a current Driver’s License and a clean driving record
Comfortable with travel
LANGUAGE SKILLS: Ability to read and comprehend and explain documents in English. Effectively communicate, verbally and in writing, in English.
PHYSICAL DEMANDS FOR THE ROLE: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job.
Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The employee must lift and/or move up to 20 pounds. Vision may be corrected within normal range. The noise level in the work environment is moderate.
HOURLY RANGE: This compensation package will be dependent on experience, qualifications, industry experience and the interview with a potential hourly range between $30-$35/hr. plus commission with the potential to earn between $75K-$96K annually based on the achievement of sales goals.
Top Skills
What We Do
At Santa Cruz Bicycles, our mission is to build the best bicycles possible and to have fun doing it. This isn’t about glory or status. It’s about building bikes to last a lifetime and backing them up with top-tier rider support. Less waste and less hassle mean more fun and more time on the bike.
But this “No Missed Rides” policy does not end with our customers. We treat our employees with the same mentality: that every moment on the trail, every evening with our families, and every weekend away counts. We’re not interested in holding our employees back with meaningless work. We provide them with the support they need so they can focus on real goals, real results, and what really matters.
That’s why our employees don’t view us as a “company to work for.” To them, working here is a lifestyle choice. It’s not the bikes that bring us together, it’s our sense of community, our passion for the brand, and our desire to be a part of something that does
