Job Description
Octopus Digital Ltd., a leading provider of innovative digital solutions, is seeking a dynamic and results-oriented Sales Account Manager to join our Aftermarket Support department in Lahore.
Key Responsibilities:
- Account Management:
- Build and maintain strong relationships with existing clients, acting as their primary point of contact for all aftermarket support needs.
- Proactively identify and address client needs, ensuring a high level of customer satisfaction.
- Manage and coordinate the delivery of aftermarket support services, including technical support, maintenance, and upgrades.
- Sales and Revenue Generation:
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Develop and execute strategic account plans to maximize revenue and profitability.
- Negotiate contracts and pricing to optimize revenue and client satisfaction.
- Problem Solving and Issue Resolution:
- Collaborate with technical teams to troubleshoot and resolve client issues efficiently.
- Escalate complex issues to appropriate stakeholders and provide timely updates to clients.
- Reporting and Analysis:
- Track and analyze key performance indicators (KPIs) related to account performance, revenue, and customer satisfaction.
- Prepare regular reports on account activities and sales forecasts.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Proven experience in account management, preferably in the IT or technology industry.
- Strong understanding of the technical aspects of digital solutions and services.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to build rapport and trust with clients.
- Self-motivated, results-oriented, and able to work independently.
What We Do
Avanceon is the leading provider of automation, control systems integration, proprietary energy management solutions and support services. It has a strong market footprint through its offices in Dubai - UAE (covering Middle East), Lahore - Pakistan (covering South Asia) and Exton, Pennsylvania - United States of America (covering North America). Avanceon is also among the select group of ‘certified members’ of Control System Integrators Association (‘CSIA’) and is also listed on the Control Engineering Magazine’s System Integrator Hall of Fame.Avanceon has been in the automation business for the last 24 years and has transformed into a 360 degree solution provider for automation, energy management, service and maintenance. Servicing clients over a span of two decades, Avanceon has completed several projects for major blue chip companies enabling it to earn strong credentials, move up the learning curve and develop a diverse client base. Going forward, it intends to capitalize on its core strengths to expand its footprint in the Middle East by setting up offices in Qatar, Kingdom of Saudi Arabia (KSA) and Oman.
