Safety & Compliance Specialist 2- CDL Admin

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Job Title:  

Agency:

Department of Driver Services

Job Requisition ID:

Shift:

Compensation Details:

Job Description:

The Georgia Department of Driver Services (DDS), Operations and Customer Service Division – CDL Programs Unit, is seeking a qualified candidate for the position of Safety and Compliance Specialist 2 within the CDL UNIT. Under general supervision, the incumbent will be responsible for processing applications, including supporting documents from persons seeking certification or recertification as commercial driver training school owner, commercial driver training school instructor, third-party tester, third-party examiner and approval of federal and state medical variances for commercial privilege reinstatements.

These responsibilities will include, but are not limited to, screening customer applications for completeness and accuracy, applying state laws and agency and federal rules to determine whether an applicant meets the eligibility for approval. Responsibilities will also include providing continuous support via telephone, email and in-person.  The position will be based out of DDS Headquarters in Conyers, Georgia.

The incumbent will be responsible for responding to management and customer inquiries in a professional and timely manner in accordance with the core values of DDS.

The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment.

The incumbent will be responsible for investigating customer complaints, presenting findings to management, and making recommendations on the most appropriate course of action.

The incumbent will be expected to serve on task teams and work groups and meet established deadlines.

The incumbent will be expected to maintain effective working relations between the Division and its internal and external business partners (including but not limited to DDS Customer Service Centers, other state and federal agencies, and the general public).

The incumbent will be expected to analyze problems by evaluating available information and resources and develop viable solutions.

The incumbent will be expected to create and deliver effective training presentations and participate in outreach events.

The incumbent will be expected to do light lifting (i.e., files, file boxes, training materials).

• Intermediate skills and experience using Microsoft Office Word, Access, Excel, PowerPoint, Outlook, and Teams
• Ability to multi-task and meet strict deadlines in a fast-paced environment
• Ability to learn quickly and work under pressure
• Ability to make decisions with minimal supervision
• Ability to effectively manage time and work independently
• Ability to understand and interpret federal and state laws, rules and regulations
• Experience working cooperatively as a team
• Experience troubleshooting/problem solving
• Experience inspecting materials for compliance
• Excellent verbal and written communication skills

Minimum Qualifications:

High school diploma or GED and two (2) years of related experience interpreting and applying state laws, rules, and regulations in order to determine whether an applicant meets certain statutory requirements to hold a particular government-regulated credential, certification, or license

OR

One (1) year of experience required at the lower level Safety & Compliance Spec 1 (RCP010) or position equivalent.

Note: Some positions may require a valid driver's license.

Note: Some positions may require certification and/or licensure

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, possess ALL of the following:

Associate’s degree or higher in a business-related field OR Three (3) years of prior experience analyzing problems by evaluating available information and resources to develop effective viable solutions, interpreting and applying state laws, rules, and regulations to determine if an applicant meets certain statutory requirements to hold a government-regulated credential, certification, or license, and provide technical guidance to customers that seek to obtain or possess a particular government-regulated credential, certification, or license.

Total compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible full-time employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants not currently employed by the State of Georgia may apply on

Team Georgia Careers - Jobs

Current State of Georgia employees please apply via Workday.

• Due to the high volume of applications, we are unable to provide individual status updates by phone or email.
• All qualified applicants will be considered; however, not all will be selected for an interview.
• Candidates chosen to move forward will be contacted directly by the hiring agency.
• Applicants who are not selected will receive notification.
• Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.
• Be sure to complete the entire application. An attached résumé does not replace the fully complete work experience section.
• All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

We are an Equal Opportunity Employer

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.