SaaS Renewal Account Representative
Location: Remote - Eastern Time Zone
The SaaS Renewal Account Representative will play a pivotal role in maintaining and growing relationships with key clients who utilize our Software as a Service (SaaS) and print solutions. You will be responsible for ensuring client satisfaction, driving product adoption, and maximizing revenue opportunities within your assigned accounts. This role requires a combination of excellent communication skills, being extremely organized, technical knowledge of the SaaS product, and a strong focus on strategic customer success. The role of a SaaS Renewal Account Representative is crucial in ensuring the success and growth of key clients.
Primary Responsibilities:
- Develop and maintain strong, long-lasting relationships with key stakeholders within the client organizations.
- Understand the clients' business goals and objectives to align our SaaS solutions with their needs.
- Monitor customer usage and performance, identifying opportunities for improvement and providing guidance.
- Maintain a deep understanding of the company's SaaS products and services.
- Consistently achieve or exceed sales quota by driving customer renewals, upsells, and expansion opportunities.
- Identify upsell and cross-sell opportunities within key accounts.
- Collaborate with the sales and marketing teams to develop strategies for expanding revenue within existing clients.
- Address client inquiries, concerns, and issues promptly, coordinating with the support and technical teams when necessary.
- Ensure client satisfaction by resolving issues effectively and efficiently.
- Maintain accurate records of client interactions and activities using CRM tools.
- Provide regular reports and updates on account performance and opportunities.
Qualifications:
- Bachelor's degree in business, marketing, or a related field (or equivalent experience).
- 2 years+ proven experience in account management, preferably in the SaaS industry.
- Strong communication, negotiation, and interpersonal skills.
- Technical aptitude and the ability to understand complex software solutions.
- Problem-solving skills and the ability to work under pressure.
- Excellent organizational and time management abilities.
- Results-oriented mindset with a focus on achieving and exceeding revenue targets.
- Experience with CRM software and sales analytics tools including Salesforce and Salesloft.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About the TeamSkills Required
- Bachelor's degree in business, marketing, or a related field, or equivalent experience
- At least 2 years of account management experience, preferably in the SaaS industry
- Strong communication, negotiation, and interpersonal skills
- Technical aptitude and ability to understand complex software solutions
- Problem-solving skills and ability to work under pressure
- Excellent organizational and time management abilities
- Results-oriented mindset focused on achieving and exceeding revenue targets
- Experience with CRM software and sales analytics tools, including Salesforce and Salesloft
Fortive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortive and has not been reviewed or approved by Fortive.
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Parental & Family Support — Parental leave is fully paid for 12 weeks for all parents, with fertility coverage via Progyny and generous adoption/surrogacy support. Backup child and adult care plus inclusive eligibility extend support across diverse family structures.
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Healthcare Strength — Multiple PPO and HSA medical options include telemedicine and second-opinion services, alongside robust mental-health access through Spring Health with no‑cost therapy sessions. The breadth of medical and behavioral health resources is highlighted as a strength.
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Retirement Support — The 401(k) provides a competitive employer match each pay period, with an additional company retirement contribution after one year of service. Financial wellness tools and an employee stock purchase plan further bolster long‑term savings.
Fortive Insights
What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
