SaaS Platform Systems Engineer

Location Details: Romania, Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Join our team

Our Employee Productivity team ensures stable and secure platforms for all GoDaddy employees. Meaning our employees are able to connect and work from anywhere globally. We join forces with our peers in our CTO SME, Communications, and GET Help teams to analyze performance and support these environments, including but not limited to, Slack, Atlassian products, M365 products, and other productivity tools and integrations to these tools.

We strive to uncover areas of opportunity through an analysis of the customer experience. This includes key performance indicators, infrastructure, and configuration. This position will apply those findings to uncover the root causes of issues or concerns and produce solutions to improve efficiency for our GoDaddy Employees.

What you'll get to do...

• Configure, and maintain software-as-a-service (SaaS) and enterprise-wide applications or platforms associated with the collaboration software
• Can perform basic or sophisticated configuration, operations, setup, and updating of SaaS platforms
• Review applications release notes and bring new features' functionality to the team for review
• Maintain support queues and knowledge articles related to supported platforms
• Work with M&A teams on migrations of collaboration tools
• Translate and match collaborator and business requirements to Enterprise platform capabilities. Sets up user accesses and trains users on the application where applicable
• Recommend and implements changes in application development, configuration, maintenance, and system standards

Your experience should include...

• 3+ years of proven experience configuring SaaS Platforms
• 3 + years supporting collaboration tools
• Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions
• Proven track record to tell stories through data
• Ability to run multiple tasks and people in a fast-paced, customer-focused environment

You might also have...

• Bachelor’s degree in a Data/IT-related field, such as Data Science, Business Intelligence, Analytics, etc., or equivalent work experience
• MBA Preferred

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.