About us:
Brado is a consumer engagement firm. Our mission is to become the best in the world at empowering brands and organizations to engage with people on their most important life journeys. Across marketing, communications, innovation and consumer engagement technology, we provide transformative results for our clients.
Brado offers market research and strategy services, digital marketing services as well as an integrated consumer engagement technology solution.
Our Values: At Brado, we value the individual. We believe work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We have and will continue to cultivate a team who celebrates our diversity of thoughts, beliefs, backgrounds, and lifestyles. We are driven by our passion to do great work with great clients that are truly changing lives.
The Role: Position Summary
The Delivery Coordinator (SaaS Implementation Coordinator) serves as the operational hub for client onboarding and implementation of our conversational AI platform. You’ll manage timelines, drive alignment across internal teams, and ensure a smooth, successful implementation experience. This role requires strong project management skills, attention to detail, and a proactive mindset. You’ll work closely with the Client Success Lead to ensure delivery is not just on time and on spec but also aligned to client goals and long-term success.
Ideal candidates for this role live in the St. Louis metro area. Quite a few members of our Delivery team live in St. Louis and are in our office 2 or 3 days each week to collaborate and meet in person.
Key Areas of Responsibility
Project Management & Coordination
- Own the end-to-end delivery timeline, from kickoff through launch, and into ongoing optimizations.
- Facilitate project planning, status updates, and progress tracking across all workstreams (strategy, studio, digital marketing, analytics, configuration, engineering, Q/A)
- Ensure task clarity, on-time execution, and proactive risk management
Collaboration with Client Success Lead
- Act as the operational counterpart to the Client Success Lead, focusing on execution while they focus on client alignment and relationship growth
- Partner with Client Success Lead to translate client goals into delivery plans and track how implementation decisions support those plans
- Keep the Client Success Lead informed of delivery progress, blockers, and dependencies so they can manage expectations and proactively engage the client
- Collaborate on client-facing communications, ensuring clarity around timelines, deliverables, and status updates
Client Engagement & Communication
- Support key client touchpoints, such as onboarding sessions and milestone reviews
- Coordinate feedback loops and ensure client input is captured, documented, and actioned
- Build trust through clear, reliable communication and attention to detail
Quality Control & Launch Readiness
- Oversee testing, QA, and final launch prep
- Ensure all platform elements are accurately configured, aligned to scope, and approved by key stakeholders
- Support post-launch support and performance monitoring work streams
Process & Documentation
- Maintain detailed documentation of timelines, tasks, decisions, and meeting outcomes
- Identify opportunities to improve implementation process, checklists, and workflows
Requirements
- Bachelor’s degree in Marketing, Communications, Business or equivalent experience.
- Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact
- 3+ years of experience in project coordination or delivery management, ideally in digital health, SaaS, or healthcare technology
- Excellent organizational and multitasking skills with a bias for action
- Proven ability to coordinate across cross-functional teams and manage complex timelines
- Strong written and verbal communication skills
- Experience with project management tools
- Familiarity with conversational AI or healthcare is a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
Top Skills
What We Do
Brado is the insight-to-activation marketing firm, launching the new in health with insight-driven, digital-centric precision. We help brands Get In Front™ – in front of their customers’ wants, their competition, and our rapidly changing world.
What makes Brado unique is our ability to combine multiple data points with empathy, creating an understanding of your audience never before possible. You will know what your customers want before they do, allowing us to engage with your customers on their terms – when they want you, where they want you, and how they want you.
Our approach moves brands seamlessly from insight to activation, continuously delivering insight-driven, digital-centric strategies and content.
WE BELIEVE:
We must value the individual. Work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other.
We must respect and trust each other. Our clients place their trust in us. We place our trust in one another.
Our work must have impact. We want to provide every team member the opportunity to do the very best work of their career.
We must live our values. Our five values – People, Commitment, Impact, Aspiration, and Trustworthiness – are the inspiration for our framework and the measure of success. We hold ourselves and each other accountable for upholding and celebrating these values.
Brado serves clients around the world with nearly 200 team members from our offices in St. Louis, Chicago, and Orange County.
https://brado.net/
