SA-People Leader, Order Management

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
The Role
This People Leader is responsible for managing a team of finance professionals who handle Order Management day-to-day customer orders, shipment status, and finance-related activities of supply chain; and migrations, if any, into the area from various organizations (business units, other GBS sites, etc.). This role also has a strong focus to lead process improvements and automation to drive quality, compliance, and acceleration of activities. More importantly, the People Leader plays a key role in maintaining a culture of success such as developing, coaching, motivating, and evaluating his/her team members' performance on a regular and consistent basis; and in guiding them in their career aspirations and career pathing.
What You'll Do

• Responsible for managing a team of finance professionals who handle day-to-day customer orders and supplier shipments activities and migration of these activities into the area from various organizations (business units, other GBS sites, etc.)
• Responsible for managing the execution of:
• Backend operation processes of Order Management (Order to Delivery/Procure to Pay), ensuring that processing is done with high quality - accurate, timely and complete
• Partnering and Liaising with Key Stakeholders including but not limited to External/Internal Dealers & Suppliers, Logistics and Purchasing & Supply Chain
• Analyzing and interpreting data for reporting requirements
• Ensuring compliance with GM Corporate policies and external regulatory requirements
• Supporting internal and external audits
• Interacting with internal/external related parties (Stakeholders, Dealers, Suppliers, Logistics, GPSC, Finance Teams, etc.)
• Understands, promotes and documents an environment of effective controls within team and ensure team members understand company and regulatory requirements (i.e. SOX, record retention, audit, etc.) and are continually verifying all their actions and processes for compliance
• Support internal and external audits
• Considered a leader and/or technical expert in areas of responsibilities and can ensure requirements are understood and met by internal and external resources
• Bring any suspected issues (accounting or control related) forward immediately and works to quickly find solutions thereto
• Strong focus on leading process improvements (including LEAN/OPEX) and automation to drive quality accounting and compliance, including:
• Working with the global teams on standardization and process improvement projects
• Working effectively across teams
• Ability to redefine processes and push for automation as needed
• Troubleshooting of issues/systems/processes to identify/develop/ implement process for continuous improvements and ensure delivery of efficient and effective processes
• Work on special projects and prepare ad hoc reports and analysis as needed
• Adept on people leadership such as to:
• Train, develop, coach, motivate, and evaluate employees
• Develop appropriate employee goal setting/CAP and development linked to specific job function goals, and assist with training, coaching, developing and evaluating employees
• Develop and implement improvements to create efficiencies, drive communization, and obtain savings
• Timely, consistent, and effective communication of operational and other team matters with GBS Manager

Additional Description
Your Skills & Abilities (Required Qualifications)

• BA in Finance/Supply Chain/Accounting/Business or equivalent with strong foundation and experience in a shared service environment
• Minimum 2-4 years of relevant experience in people leadership
• Experience in implementation, project management/leading, defining and re-engineering a process
• SAP knowledge and experience
• It is an advantage that the candidate has knowledge of financial reporting implications of transactions within Supply Chain - sourcing, procurement, and customer order delivery
• Physical presence at the office as required by the needs of the team or the organization such as workshops, training & development, office events (Townhalls, All People Meeting, etc.)

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience working in a multinational organization and working with colleagues internationally is preferred
• Integrity and Trust
• Problem Solving
• Interpersonal Savvy
• Customer Service Mindset
• Strong written and verbal communication skills
• Ability to pursue open issues to resolution
• Works effectively with others and as part of a team
• Effective time management
• English Fluency
• Experience in leading people and projects preferred

NOTE: 9AM to 6PM flexi-time, may slide earlier or later depending on meetings with global teams like Middle East and Europe.
About GM
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