We have an opportunity for an S4 HANA SBG COE Lead, to join us at Honeywell, in Bucharest, where you will be responsible to ensure Customer Service processes remain aligned to Fit-to-Standard principles by managing cross-functional governance, resolving process gaps and conflicts, escalating deviations where needed, and driving stakeholder alignment to support successful S/4HANA deployment.
It also leads business adoption, training, and organizational readiness by coordinating end-to-end Customer Service training, supporting behavior change, and aligning roles and operating models with the future ERP environment.
This is a hybrid role, 3 days at the office and 2 days work from home model.
Key responsibilities
Process Standardization:
- Ensures process alignment & Fit-to-Standard adherence across Customer Service value stream
Governance & Escalation:
- Reviews cross-process gaps & deviations, escalating non-standard needs through S4 HANA COE forum and S4 HANA product team, ensures PT business can execute the Customer Service processes post S4 HANA launch. Works cross functionally and ensures stakeholders alignment
ART Alignment:
- Works with L1/L2 Process Leaders to resolve cross-value stream conflicts and protect end-to-end deployment for Customer Service processes
Adoption & Readiness:
- Drives PT adoption for Customer Service processes, behavior change, and wave readiness in coordination with ART leadership
Holistic Process Training:
- Owns end-to-end training Customer Service approach and standards across the SBG, ensuring consistent training is delivered to all Customer Service staff in cooperation with the CX SSC training team
Org Design Alignment:
- Partners with SBG HR and Business Leaders to align roles and operating models to the future ERP environment
Continuous Improvement:
- Owns post-go-live improvement intake through the ART to strengthen the global template
Key skills and qualifications
- Bachelor’s Degree
- Minimum 5 years of relevant experience (project management)
- Certifications, trainings
- Fluent in English
- RP launch experience
- Proven track of successful project management delivery (end to end, from idea to go live & hyper care)
- Customer experience operational experience
- ERP knowledge (ideally CIP300) and CX processes (booking, billing and remaining order to delivery processes)
We Value
- Quick learner,
- Superb presentation, and stakeholders’ management skills
- Influencing skills without direct hierarchical reporting line
- Ability to work with a lot of ambiguity and under time pressure
- Curiosity, drive and attention to details
Our offer
- 3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
- Fresh fruit days in the office
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LiHybrid
Responsibilities
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QualificationsWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Skills Required
- Bachelor’s degree
- Minimum 5 years of relevant project management experience
- Certifications and trainings
- Fluent English
- RP launch experience
- Proven successful end-to-end project management delivery experience, from idea through go-live and hypercare
- Customer experience operational experience
- ERP knowledge, ideally CIP300
- Knowledge of Customer Experience processes, including booking, billing, and order-to-delivery processes
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
