The Role
Introduction:
Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy.
The RunningMate Partnerships & Programs Director will lead the go-to-market strategy and client success efforts for RunningMate, ensuring the product drives meaningful impact for our partners while expanding its reach through strategic partnerships and collaboration with marketing and sales teams. This role plays a critical part in Civitech’s mission to empower progressive organizations and Democratic campaigns with innovative tools and data solutions. This dual scope role requires both tactical execution and high-level systems thinking, working closely with the CPO, senior managers, and external partners.
Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX. It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.
What You Will Do:
- Client Success Management:
- Lead and mentor the RunningMate Client Success Support Specialist, ensuring top-tier client onboarding, training, and support.
- Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement.
- Analyze client feedback and product usage data to identify areas for improvement and advocate for solutions.
- Meet with current clients as well as potential clients to advise on using the product for their needs.
- Strategic Partnerships:
- Manage partnerships within the sales pipeline, driving collaboration to expand product reach and impact.
- Ensure seamless transitions from partnership agreements to client onboarding and support.
- Track and report on partnership outcomes, maintaining alignment with organizational goals.
- Go-to-Market Leadership:
- Collaborate with marketing to develop and execute promotional campaigns, educational webinars, and product content.
- Provide strategic input on product messaging, positioning, and outreach efforts to maximize adoption.
- Work with leadership to identify new opportunities for RunningMate to meet partner needs.
- Cross-Functional Collaboration:
- Serve as the primary liaison between Client Success, Marketing, and Sales to align strategies and deliverables.
- Communicate progress, outcomes, and insights to internal stakeholders to inform decision-making and planning.
- Drive transparency and efficiency across teams to address client and partner needs.
About You:
- Key Requirements:
- 3+ cycles of campaign or democratic party leadership experience, including field organizing.
- 5+ years of relevant experience in product success, client success, or go-to-market strategy, preferably in SaaS or civic technology.
- Proven experience leading and managing teams or direct reports.
- Expertise in partnership development and sales pipeline management.
- Strong analytical and problem-solving skills with the ability to act on client feedback and metrics.
- Exceptional communication and collaboration skills, with a client-first mindset.
- Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.
- Additional Qualifications (desired but not required)
- Experience in civic engagement, campaigns, or voter technology tools.
- Familiarity with CRM tools such as Salesforce or Gainsight.
- Background in creating and managing cross-functional go-to-market strategies.
Role Logistics
- The Client Success team is dedicated to ensuring Civitech’s tools and services deliver meaningful results for our partners.
Civitech’s Values:
We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.
We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.
We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.
We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.
Civitech is not able to provide visa sponsorship at this time.Civitech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Please be aware that Civitech utilizes E-Verify to verify an employee's eligibility to work in the United States. This step occurs after an offer has been extended and accepted, and after the employee has completed their Form I-9. Please find more information about our participation in this program here.
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The Company
What We Do
Civitech develops technology and data products that help Democratic candidates win, progressive causes succeed, and local governments better serve their community to create a fairer, more equitable democracy.
In 2020 we powered voter registration and vote by mail tools for leading campaigns and advocacy organizations, and helped our clients register over 800,000 voters.
If you're interested in using your time and talents to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation, apply to join our team here: https://jobs.lever.co/civitech.
