Rosenbauer Group

RSD Post Sales Project Manager

Posted 2 Days Ago

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57041, Lyons, SD, USA

In-Office

Entry level

Automotive • Industrial • Manufacturing

The Role

Manages fire truck projects from order receipt through final delivery, coordinating production specifications, schedules, change orders, inspections, customer communications, and stakeholder questions. Maintains product-line configurations and marketing materials, supports concierge post-sales services, and trains new hires. Requires strong organization, customer communication, specification comprehension, data analytics, spreadsheet skills, and attention to deadlines.

Summary Generated by Built In

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Post Sales Project Manager position is responsible for all activities after an order is received through final delivery for designated responsible truck projects or orders. Is assigned a product-line to actively manage product offerings, innovation opportunities, product marketing materials, and other duties. This position is in constant communication with production, engineering, and other departments to ensure the build is correct and on schedule.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

Actively leads and monitors production specification status (chassis and body) and proactively communicates with dealer/customer for Rosenbauer body plants on assigned projects.
Completes assigned truck projects or orders timely by order gates and operational deadlines.
Actively manages and maintains assigned product-line optionality in QuoteWriter, offerings, starter truck configurations, product marketing materials (website, a-folders, and other documents), innovation opportunities, and other duties.
May conduct concierge service on truck projects as determined by manager.
Actively manages question queue to ensure proper actions are taken to address questions by dealers, customers, operations, or other stakeholders in a timely manner.
Defines, leads, and manages concierge services for post sales. Includes completing QuoteWriter files, change orders, and customer pre-construction, mid-point, and final inspection meetings in place of a dealer.
Creates training materials and trains new department hires.
Performs other duties and responsibilities as required by management to meet the needs of the company.

QualificationsKNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, and/or Experience:

High school diploma/GED required.
2-year degree in Business, Sales, or Marketing or related relevant experience preferred.
Customer service experience preferred.
General knowledge of firetrucks is preferred.
Proficient in data analytics to better enable target sales required.
Able to recognize the importance and adhere to all safety policies to promote a safe working environment, for everyone at the organization required.
Ability to learn on the job and adapt to challenges required.
Proficient in data analytics to better enable target sales.
Able to recognize the importance and adhere to all safety policies to promote a safe working environment, for everyone at the organization.
Ability to learn on the job and adapt to challenges.

Skills:

Language:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Math:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer:

Ability to perform intermediate PC functions including spreadsheet formulas and functions, queries, tables, merges, and special reports.
Will perform some troubleshooting.
Intermediate experience required.

Abilities:

Able to deal with problems involving a variety of variables in non-standard situations.
Strong attention to detail.
Able to read and understand specs.
Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.

OTHER QUALIFICATIONS

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