RR-0370464 - Associate Manager Infrastructure Services

Job Description:

Key Responsibilities

• Manage end-to-end hardware asset lifecycle (procurement to disposal) and ensure all assets are accurately maintained in the asset repository

• Maintain complete asset records including purchase, lease, warranty, and maintenance details

• Ensure high data accuracy and completeness (AAC) through regular reconciliation across multiple data sources

• Monitor and manage stock levels, including analysis for procurement, redeployment, and disposal

• Track asset movements across users, locations, and stockrooms to ensure optimal utilization

• Generate hardware asset reports (inventory, utilization, lifecycle, stock status) and support monthly billing (ON/OFF reporting)

• Validate billing data and resolve discrepancies with finance and stakeholders

• Ensure all assets are covered under valid warranty and maintenance contracts and support audit compliance

• Collaborate with internal teams (procurement, field services, infrastructure, finance) and vendors

• Ensure SLA adherence for asset-related service requests (IMACD)

• Participate in governance discussions and ensure SOW deliverables are met

• Drive process improvements, cost optimization, and asset efficiency initiatives

• Support incident, problem, and change management related to hardware assets

• Mentor team members and ensure adherence to asset management processes

Skills & Experience

• 8+ years of overall experience with 3–5 years in Hardware Asset Management (HAM)

• Strong understanding of hardware asset lifecycle management

• Experience with asset management tools (e.g., ServiceNow or similar platforms)

• Advanced Microsoft Excel skills (pivot tables, lookups, reporting)

• Strong analytical and data reconciliation capabilities

• Familiarity with ITIL processes (Incident, Change, Problem Management)

• Excellent communication and stakeholder management skills

Preferred Qualifications

• IAITAM certifications (CHAMP, CSAM, CITAM)

• Lean Six Sigma certification

• Experience in enterprise/global asset management environments

Key Success Factors

• Strong ownership and accountability for asset data accuracy

• High attention to detail and governance mindset

• Ability to drive hardware optimization and cost efficiency

• Proactive issue resolution and continuous improvement approach

• Strong collaboration and customer engagement skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.