RR-0182029 - Associate Manager Infrastructure Services

Job Description:

Essential Job Functions

• Excellent knowledge of Nexthink Infinity Platform
• Knowledge of creating remote actions, campaigns, and workflows
• Doing proactive analysis to bring improvement in DEX score.
• Creating relevant alerts, dashboards, reports for the client.
• Creating Remote Actions specifically to fix common incidents.
• Creating custom scripts and custom dashboards.
• Excellent knowledge of NQL queries.
• Work on various reporting and analytics projects both with internal and external clients.
• Understand the customer’s business needs and gathering and writing the requirements.
• Complete project management activities according to agreed services to be provided.
• Translate reporting needs into production reports and dashboards.
• Work across functional lines to strive for and ensure consistent data quality.
• Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible.
• Develop and maintain dashboards to visualize data utilizing Power BI or Power Point
• Automate data preparation and report creation where possible.
• Development of ad-hoc reports as necessary
• Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities.
• Build understanding of business and operational strategies and identify critical metrics required to support those strategies.
• Adapt in creating and maintaining project/activity management documentation.
• Provide technical advice and Lead as needed on projects - reporting solution analysis, proposal, creation, implementation/integration, and support.
• Ensure timely delivery of high-quality output for end users.
• Provide day-to-day support for ad-hoc analysis, reporting and troubleshooting support. 

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