Job Description:
- Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud services.
- The candidate will be required to architect, design and implement solutions using different
services & solutions offered by MS Office365 package.
- Handle Tier 3 operations for all Office365 workloads majorly:
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Security & Compliance
- Help Tier 1 & 2 resources to address the Office365 related issues.
- Troubleshooting the advanced Office365 issues and performing call backs ensuring issues
- are resolved in the defined SLA & appropriate solution is provided to the customer.
- Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.
- Resolving any global cross-functional or work-team issues
- Defining key management routines and governance strategy to ensure effective business
process execution.
- Reporting and trending on the effectiveness of the solutions and standards
- Initiate improvements in tools, ticket scoping, requirements gathering, processes, & people
- Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.
- Understanding Office365 support priorities and objectives and taking an active role in
- accomplishing them.
- Should be able to use & provide advanced tools for Office365 issues diagnosis &
- troubleshooting
- Responsible for handling individual projects related to new implementations, improvisations. or migrations to Office365 from multiple source platforms.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
