RQ11197 - UX Designer - Senior

Responsibilities:

• Create effective, user friendly and visually appealing interfaces.
  
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
  
• Design user interfaces
  

Experience and Skill Set Requirements:

Must Haves:

• Excellent understanding of user research methods and their application in service design. 
  
• Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
  
• Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions. 
  

nice to have:

• Certification in Design Thinking, Lean Six Sigma, or similar methodologies. 
  

Skill Set Requirements:

General Skills:

• Relevant experience creating GUI designs based on user interaction and performance
  
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
  
• ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
  
• Managing end-to-end user research from recruiting to synthesis.
  
• Proficiency with design and prototyping tools
  
• Thorough understanding of the limitations and appropriate use of web development technologies
  
• Experience in designing online programs with emphasis in the emotional aspects of human experience
  
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
  
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
  
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
  
• Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
  
• Experience identifying design problems and devising elegant solutions
  
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
  
• Experience gathering user feedback to configure existing interfaces
  
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
  
• Experience with Figma, Canvas and similar tools
  

Communications Skills:

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
  
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
  
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
  
• Demonstrated experience within a collaborative team working at different levels.
  

Desirable Skills:

• Knowledge of accessability testing
  
• Ability to work with Ontario Design system
  
• Knowledge of digital service standard.
  
• Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships
  
• Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements
  

Prior Public Service/OPS experience