RQ00783 - Project Manager/Leader - Senior

This role sits at the intersection of project management, clinical operations, digital health transformation, and change management. Working closely with product teams, clinical leaders, physicians, health system partners, policy teams, regional delivery teams, and vendor partners, the Senior Project Manager will ensure clinical workflow and documentation solutions are effectively designed, implemented, adopted, and continuously improved across the province.

The Senior Project Manager will engage with the Agency’s teams across portfolios and regions to advance large-scale provincial digital health initiatives that support workflow modernization, clinical documentation efficiency, and clinician experience improvements. The role will support clinical and operational leaders in identifying opportunities to streamline processes, reduce duplication, and enhance the usability and value of digital health tools within care settings.

The Senior Project Manager will be responsible for managing programmatic activities that support the successful planning, execution, monitoring, and evaluation of strategic initiatives, including project governance, stakeholder engagement, risk and issue management, dependency coordination, benefits realization, and performance measurement.

Responsibilities:

• Provide program management guidance and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise-wide.
  
• Ensure accountability for the program’s centralized group of projects and their successful full life cycle delivery.
  
• Ensure programs are delivered cost effectively and efficiently, and in compliance with organization’s methodologies, standards and frameworks.
  

Desired Skills: 

• Stakeholder and Relationship Management: Ability to build and maintain trusted relationships with clinicians, executives, healthcare organizations, and external partners. 
  
• Change Management and Adoption: Experience developing and executing change management strategies that drive adoption and sustain outcomes. 
  
• Facilitation and Clinical Engagement: Skilled in facilitating discussions, workshops, and co-design activities with clinical, digital and operational partners. 
  
• Communication and Influence: Exceptional written, verbal, and presentation skills with the ability to communicate effectively across technical, clinical, and executive audiences. 
  
• Analytical and Problem-Solving Skills: Ability to assess complex issues, identify risks and dependencies, analyze data, and recommend practical solutions. 
  
• Program Governance and Performance Measurement: Experience establishing governance structures, monitoring project performance, tracking benefits realization, and reporting outcomes to senior leadership. 
  
• Collaboration: Demonstrated ability to work effectively across diverse teams, portfolios, and regions in a fast-paced and evolving environment. 
  

Required Skills:

• Strong project management experience in a healthcare setting 
  
• Strong understanding of primary care and referral systems across Ontario 
  
• Strong relationship building and communication skills 
  
•  Strategic Project Leadership: Proven ability to coordinate and support complex projects from initiation through implementation, evaluation, and continuous improvement. 
  
• Clinical Workflow and Process Improvement: Strong understanding of clinical workflows, documentation practices, administrative burden challenges, and opportunities for workflow optimization. 
  
• Digital Health Knowledge: Understanding of electronic medical records (EMRs), clinical documentation solutions, workflow automation, interoperability, and healthcare technology adoption.
  

Required Experience:

• Project Management (PM) experience: Strong PM experience especially handling large, complex projects
  
• Healthcare experience: Strong understanding of healthcare systems, particularly referral process
  
• Communication skills : Ability to communicate effectively with senior leaders, clinical champions and peers
  
• Relationship management: Experience with managing relationships with multiple partners in both internal and external organizations
  

Deliverables Include (Deliverables resource is responsible for):

• Coordinate and manage provincial clinical workflow and documentation transformation initiatives 
  
• Drive clinical adoption, change management, and engagement activities to ensure successful implementation and sustained use of solutions. 
  
• Manage complex program delivery, dependencies, risks, and external partnerships across multiple healthcare stakeholders. 
  
• Develop performance measurement and benefits realization frameworks to monitor outcomes and support continuous improvement.
  

Must Haves:

• Strong project management experience in a healthcare setting 
  
• Strong relationship building and communication skills 
  
• Clinical Workflow and Process Improvement: Strong understanding of clinical workflows, documentation practices, administrative burden challenges, and opportunities for workflow optimization.