RQ00757 - Specialized IT Consultant - Intermediate

Qualifications

Mandatory Certifications(both): 

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Application Developer (CAD)
  
• Candidates must provide the email address associated with the certification for verification.
  
• Bachelor’s degree in computer science, IT, Data Science, or related field
  
• Preferred optional Certification: ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
  
• Strong understanding of Project Management lifecycle and integration with SPM modules. 
  
• 5+ years experience with ServiceNow SPM management.
  
• Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support project management. 
  
• Proficient in JavaScript, Business Rules, Client Scripts, Glide Record, and Script Includes. 
  
• Experience with ServiceNow Flow Designer, Scheduled Jobs, and Notifications for automation and integration. Ability to manage certificate inventory, and related ServiceNow flows
  
• Proficient in creating dashboards, reports to support operational and strategic decision-making. 
  
• Adherence to ServiceNow development best practices for scalable and maintainable solutions. Strong in ServiceNow workflows, reporting, dashboards, analytics
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams and stakeholders. 
  
• Strong analytical and problem-solving abilities, with a keen attention to detail. 
  
• Capable of working independently and managing multiple priorities in a fast-paced environment. 
  

Assignment of Duties

As ServiceNow SPM developer, you will be part of a Portfolio Governance & Analytics team providing both oversight, as well as leading implementation of multiple strategic initiatives. Although the area of immediate focus will be perform ServiceNow SPM project management enhance according to our new Gating, Governance etc., this may grow to other SPM related components, as well as other new features as required:

• Work with the PGA team to analyze existing business case intake and project gating governance process to improve and optimize current process.
  
• Create dashboards and reports to improve visibility and support data-driven decisions. 
  
• Collaborate with stakeholders to ensure alignment with business requirements and governance policies. Participating in planning and estimating the activities required to test the new solutions, enhanced applications and migrated tools.
  
• Configure and develop POC to utilize SPM related modules, includes but not limited to: 
  
• Collaborative Work Management
  
• Cost Management
  
• Test Management
  
• Strategic Planning
  
• Investment Funding
  
• Predictive Intelligence
  
• Innovation Management
  
• Resource Management
  
• Digital Portfolio Management
  
• Portfolio Planning
  
• Financial Planning
  
• Performance Analytics Advanced
  
• In particular, configure and develop project finance management, resource management, and procurement management, benefit realization tracking.
  

Deliverables

• Optimized project management 
  
• New Gating governance, auto status signaling, financial management, resource management, procurement and benefit realization, etc.
  
• Project compliance checks.
  
• Current process review and gap analysis
  
• Review current implementation and conduct gap analysis.
  
• Suggest opportunity to improve or enhance SPM.
  
• Compliance & Audit Trail Implementation
  
• Embedded compliance controls within workflows.
  
• Automated logging and tracking for audit readiness.
  
• Dashboards & Reporting Suite
  
• Create project dataset for Dashboard & reporting.
  
• Technical Documentation
  
• Developer-level documentation of configurations, scripts, and workflows.
  
• User guides for procurement team and requesters.
  
• Code Artifacts
  
• JavaScript scripts, Business Rules, Client Scripts, GlideRecord queries, and Script Includes used in the solution.
  
• Flow Designer configurations and Scheduled Jobs.
  
• Testing & Validation Logs
  
• Unit and integration test results.
  
• UAT feedback and resolution tracking.
  
• Deployment Plan
  
• Step-by-step deployment checklist.
  
• Rollback strategy and post-deployment support plan
  

Must Haves:

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Application Developer (CAD)
  
• Candidates must provide the email address associated with the certification for verification.
  
• Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support project management. 
  
• Experience with ServiceNow Flow Designer, Scheduled Jobs, and Notifications for automation and integration.
  
• Ability to manage certificate inventory, and related ServiceNow flows
  
• Strong understanding of Project Management lifecycle and integration with SPM modules.