RQ00676 - Solutions Designer - CRM - Senior

Qualifications

• Extensive experience in developing Single Page Application development using HTML5, CSS3, JavaScript, JQuery, Bootstrap, and frameworks such as Backbone, React, Stencil.js(Web Components) as well as API integration with REST (JSON, XML) APIs.  
  
• Extensive experience working independently with minimal supervision on application architecture and integration as well as managing architecture diagrams, technical documents, risk assessment, digital accessibility compliance, and QA/UAT feedback. 
  
• Extensive experience in root cause analysis during unanticipated outages by providing troubleshooting and debugging recommendations and support. 
  
• Hands‑on experience building scalable Salesforce Lightning Components using modern Web Components to deliver fast, modular, and reusable UI.
  
• Experience developing and/or maintaining large scale information technology applications and working effectively with a group of multidisciplinary staff in a project team setting including the creation of related documentation as well as relevant training. 
  
• Experience developing digital products that comply with accessibility standards and/or best practices (WCAG 2.x AA, AODA, WAI-ARIA) while optimizing accessibility features of the platform (Web, iOS, Android). 
  
• Experience integrating secure authentication flows using OpenID Connect (OIDC) with Proof Key for Code Exchange (PKCE), including implementing authorization code flows in Single Page Applications and ensuring compliance with modern security best practices. 
  
• Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience with the ability to provide technical leadership on large scale projects. 
  
• Strong interpersonal skills with ability to effectively communicate with team members and clients regarding technical and business requirements
  

Assignment of Duties

• Designing, developing, upgrading, testing, and implementing software components for the central Special Events application used by event organizers and City divisions.
  
• Contributing to the development and integration of multiple sub-forms into the primary application to support permit applications and event safety submissions.
  
• Documenting technical specifications, system designs, and integration details related to the application and associated components.
  
• Troubleshooting and resolving application issues related to system functionality, data integrity, integrations, and user access.
  
• Collaborating with parallel development resources to ensure consistent implementation and successful integration of all solution components.
  
• Participating in the planning, estimation, and delivery of development tasks to support evolving program requirements.
  
• Working with internal stakeholders to ensure the solution meets accessibility, privacy, security, and operational requirements for managing event-related information.
  
• Supporting improved coordination and information sharing across City divisions through the development of an integrated and user-friendly platform for special events.
  

Deliverables

The Specialist will be responsible for delivering:

• Configured and deployed Salesforce Experience Cloud components supporting the redesigned 311 interface
  
• Developed frontend components and user interaction flows, including forms and service request journeys
  
• Integrated Experience Cloud with Service Cloud backend processes
  
• Configured user authentication, security, and access models
  
• Technical design documentation, including:
  
• Solution architecture inputs
  
• Configuration and development artifacts
  
• Completed unit, integration, and system testing support, including issue resolution
  
• Deployment packages and support for go-live activities
  
• Post-launch support and stabilization deliverables
  
• Knowledge transfer documentation and handover to City teams
  
• Alignment deliverables ensuring compliance with:
  
• Governance standards
  
• Accessibility requirements
  
• Security policies
  

Must Haves: 

• 10+ years Extensive experience in developing Single Page Application development using HTML5, CSS3, JavaScript, JQuery, Bootstrap, and frameworks such as Backbone, React, Stencil.js(Web Components) as well as API integration with REST (JSON, XML) APIs.   
  
• 10+ years Experience developing digital products that comply with accessibility standards and/or best practices (WCAG 2.x AA, AODA, WAI-ARIA) while optimizing accessibility features of the platform (Web, iOS, Android).   
  
• 10+ years Experience integrating secure authentication flows using OpenID Connect (OIDC) with Proof Key for Code Exchange (PKCE), including implementing authorization code flows in Single Page Applications and ensuring compliance with modern security best practice 
  
• Hands‑on experience building scalable Salesforce Lightning Components using modern Web Components to deliver fast, modular, and reusable UI.