Interested in a temporary position? We have an exciting opportunity that might be just what you're looking for.
We're looking for a highly organised and proactive Rota Administrator to join our Resource Coordination Team. In this role, you'll play a vital part in keeping our healthcare services running smoothly by supporting workforce scheduling, coordinating shift cover, and providing outstanding administrative support.
If you enjoy working with people, solving problems, and making a real difference, we'd love to hear from you.
About the role
Our services operate 24/7, 365 days a year, supporting healthcare professionals and patients across the UK. As a Rota Administrator, you'll play a key role in ensuring our workforce is scheduled effectively, helping us maintain excellent service delivery and ensuring shifts are covered efficiently.
This is a fantastic opportunity for someone who enjoys working with people, managing multiple priorities, and making a real impact.
This role requires flexibility and adaptability to support a 24/7 operation. Kindly note, occasional work outside of normal hours may be required to help ensure the smooth running of the service.
About you
As a Rota Admin, you will be a key part of our Resource Coordination Team, helping to ensure our healthcare services are staffed effectively and run smoothly.
Day-to-Day, You'll
- Manage the rota team inbox and respond to staff enquiries.
- Speak with colleagues by phone and email to resolve rota queries.
- Help fill shifts and support service coverage across operational teams.
- Update the workforce systems with accurate information.
- Record sickness, annual leave, and other absences.
- Work closely with Rota Team Lead, Resource Coordinators and colleagues across the organisation.
Key Responsibilities
- Support the effective administration of staff rotas and workforce planning.
- Ensure service coverage by identifying and escalating staffing gaps.
- Regular staff communication via phone and email, including inbound and outbound contact, is essential to this role.
- Maintain accurate workforce, absence, and compliance records.
- Provide high-quality administrative support for GP and workforce processes, including compliance activities, pay administration, induction, and ongoing enquiries.
- Deliver excellent customer service to colleagues and stakeholders.
- Follow organisational procedures and standards to ensure accurate and efficient administration.
- Assist with any other duties considered commensurate to the role.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.
We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.
HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.
We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.
We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.
Join us, and help build a next generation health system the world is waiting for.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do.
We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.
What we offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- A highly competitive annual salary of £26,100/annum
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
- Free staff parking
Apply
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at
Closing date: Friday 31st July 2026(5pm)
Place of work: Chippenham, Wiltshire( Fox Talbot House)/Hybrid
Working days: Monday to Friday (9.00-17.00)
Additional information
*We reserve the right to close this job in the event we receive a sufficient number of applications.
**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [email protected]
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Skills Required
- Excellent phone and email communication skills to handle inbound and outbound staff enquiries.
- Experience managing an inbox and resolving rota queries promptly and professionally.
- Ability to update and maintain accurate information in workforce/rota systems and records.
- Record and manage sickness, annual leave, and other staff absences accurately.
- Flexibility to support a 24/7 operation, including occasional work outside normal hours.
- Provide high-quality administrative support for GP and workforce processes, including pay administration, induction and compliance activities.
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
- Based in or able to attend Chippenham (Fox Talbot House) and work on a hybrid basis; available Monday to Friday 9:00-17:00.
- Right to work in the UK without employer sponsorship.
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What We Do
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.
