Rooflink Implementation Specialist

We are looking for a detail-oriented and tech-savvy Implementation Specialist to join our team in Cedar Park, Texas. In this role, you will be responsible for ensuring the successful deployment and integration of our solutions with client systems. You will act as a key point of contact for clients throughout the onboarding process—configuring software, training users, and ensuring a seamless transition from sales to active use.

Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.

Where We’re Headed: With our HQ in Lehi, Utah, a brand-new Rooflink office in Cedar Park, Texas, and a team of 100+ and growing, SalesRabbit is charging ahead as the go-to solution for field sales teams and organizations across the country.

The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.

To be a good fit for SalesRabbit, you should:

• Possess a natural curiosity about how things work and how to improve them
• Be equal parts humble and confident
• Have grit like a honey badger

To be a good fit for this particular role, we require that you have:

• Exceptional customer relationship-building skills.
• Excellent written and oral communication skills.
• Strong analytical capabilities for advanced problem-solving.
• Demonstrable leadership skills.
• Ability to influence decision-making and drive change.
• Highly organized with a strong ability to multitask.
• Good judgment and follow-through on tasks until completion.
• Ability to work cross-functionally in a fast-paced environment.
• Experience with Microsoft Excel and Zoom.
• Desired: Accounting knowledge.

Responsibilities of the role:

• Quickly grasp key roofing and SaaS industry concepts.
• Gather, analyze, and process client data during data migrations.
• Provide prompt responses to customer inquiries via phone and email.
• Maintain an organized approach through various onboarding milestones.
• Develop and nurture key customer relationships, fostering long-term partnerships between the ROOFLINK team and our clients.
• Guide customers through technical stages of implementation, including tool training, business process configuration, and basic systems integrations.
• Escalate challenges, both technical and non-technical, collaborating internally at ROOFLINK to ensure smooth onboarding processes.

Benefits:

• 10 paid holidays
• 20 days of PTO 
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Fully stocked break room and weekly catered lunches
• Corporate passes 
• Women’s group 

SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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