Robotic Support Engineer

Posted 10 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Mid level
Software • Virtual Reality
The Role
Perform robot setup, OS and firmware flashing, end-of-line testing, diagnostics, troubleshooting, software defect rework, and test documentation. Analyze logs and hardware alerts using debugging tools, submit fault reports, upload test data, and collaborate with hardware and software engineering teams. Manage inventory and tools for the Shanghai office while following work instructions and maintaining detailed records.
Summary Generated by Built In

RIVR, part of Amazon is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.

Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, RIVR, part of Amazon is building the next generation of safe, reliable autonomous robots for last-mile delivery.


Job Description 

  • We are seeking a detail-oriented,and technically skilled engineer for our robot products. This role is primarily responsible for software flashing, functional self-testing, problem diagnosis, documentation, and rework of non-conforming units. Meanwhile, you’re also needed for our Shanghai office’s inventory and tools management.  

What you’ll be doing

  • Robot Setup & Flashing: Perform flashing, burning, and installation of OS, firmware, and software on end-of-line devices in strict adherence to Work Instructions (WI).

  • Diagnostics & Troubleshooting: Identify software failures, hardware alerts, and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis, log fault details, and submit problem reports.

  • Robot EoL Testing: Strictly execute EoL test procedures, inspect for mechanical/functional failures, upload data to the cloud, and compile test reports.

  • Rework & Collaboration: Execute rework on software-related defects (re-flashing, setting restorations, configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.

What you must have

  • Education: Bachelor's degree in Electronics, Computer Science, Automation, Mechatronics, or a related field.

  • Technical Skills:

    • Familiar with Ubuntu OS and comfortable running commands in a ROS2 environment.

    • Ability to recognize basic English technical terms and read software log information.

    • Experience: Minimum 3 years of experience in testing, repair, or software flashing within an electronics manufacturing environment (e.g., service robotics, robotic arms, consumer electronics, automotive electronics, or telecommunications equipment).

    • Soft Skills:

      • Strong sense of responsibility and meticulous attention to detail.

      • Good logical analysis, troubleshooting, and communication skills.

Get some bonus points

  • English Proficiency: Very basic English communication skills (written/verbal).

  • Work Culture: Experience working in a startup environment is preferred.

RIVR, part of Amazon is committed to building a diverse and inclusive team that values every perspective. If you’re passionate about driving innovation in robotics and creating meaningful impact, we encourage you to apply and bring your unique self to our team.
 
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Skills Required

  • Bachelor’s degree in Electronics, Computer Science, Automation, Mechatronics, or a related field
  • Familiarity with Ubuntu OS
  • Comfort running commands in a ROS2 environment
  • Ability to recognize basic English technical terms and read software log information
  • At least 3 years of experience in testing, repair, or software flashing within an electronics manufacturing environment
  • Strong responsibility and meticulous attention to detail
  • Logical analysis, troubleshooting, and communication skills
  • Basic English communication skills, written and verbal
  • Experience working in a startup environment
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The Company
HQ: Zürich
14 Employees
Year Founded: 2016

What We Do

Reality in Virtual Reality Limited is a developer of Virtual Reality assets in both 360 video and photo realistic virtual reality experiences. Offering immersive training for all industries. We scan any real-world environment and use our RiVR VR Simulation Engine and our VRM (Virtual Reality Monitor) to enable cutting edge training anywhere in the world. With our simulation engine we can capture any location and recreate it in photorealistic virtual reality. RiVR allows users to interact with and experience these worlds, enhancing the way humans learn.

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