Customer Engineering (CE) within the Service & Delivery (S&D) organization covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases. It contains optimization and / or managing of the optimization of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.
Responsibilities
Most work carried out according to procedures, requires supervision and coaching from First Line Manager or peers. Gathers relevant information to support problem solving and decision-making.
Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others.
- Rapidly learns new tasks and understand new information relevant to the job
- Performing efficient and “right first time” integration of Nokia Optic Products and Solutions into customer networks
- Performing product presentations/PoC tests/demos to customers
- Providing customers with a variety of support services, including but not limited to providing remote and on-site
- Making escalation to support groups when needed
- Maintaining interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
- Creating technical documents and training materials.
- Providing problem resolution assistance and training to other technical support personnel as required.
- Supporting network consultants during development of the solution and customer
- Supports project managers with delivery of new projects.
- Bachelor’s or Master’s degree in Telecommunications, Information Technology, Engineering, or a related field
- Solid knowledge of telecommunication technologies and relevant industry standards
- 1–2 years of directly related professional experience, or equivalent combination of experience and graduate-level education
- Strong knowledge of Nokia Optical Network (Optics) product family is highly desirable
- Foundational understanding of IP networking principles and architectures
- Excellent communication skills with the ability to clearly explain technical concepts, practices, and policies to both internal and external stakeholders
- Strong analytical and problem-solving skills with a creative and solution-oriented mindset
- Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously
- Ability to perform effectively under pressure and meet tight deadlines
- Collaborative team player with strong negotiation skills and the ability to work independently when required
- Demonstrated ability to effectively engage customers on technical topics and provide domain-level expertise
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Skills Required
- Bachelor's or Master's degree in Telecommunications, Information Technology, Engineering, or related field
- 1-2 years of directly related professional experience or equivalent combination of experience and graduate-level education
- Strong knowledge of Nokia Optical Network products
- Foundational understanding of IP networking principles
- Excellent communication skills
- Strong analytical and problem-solving skills
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
