RMA Quality Assurance Specialist

Essential Functions and Responsibilities:

• Safeguard member and credit union interests, through the practice of advance fraud and risk mitigation.

• Monitor specified reporting in accordance to Audit and Compliance controls.

• Maintain quality control and compliance of all account establishments and supporting documents.

• Conduct personal, specialized, and business account risk reviews to include validation, file maintenance, branch account review, and Verafin.

• Collaborate with departments and branches to collect and update information related to member due diligence.

• Perform and document research, verification, analysis, and validation of issues related to regulatory compliance across the enterprise.

• Disseminate information, answer questions, and be a subject matter resource for the credit union on all account regulatory compliance-related issues.

• Manage assigned tasks by applying adequate time management skills in response to rapidly changing business needs.

• Exercise judgment and critical thinking including making informed decisions through independent verification.

• Implementing process improvement ideas to increase mitigation throughout the credit union. 

• Provide timely correspondence within department e-mail and chat.

• Meet or exceed department goals and objectives through key performance indicators and core values.

• Create a seamless employee interaction by orchestrating multiple software applications such as Onbase, DNA, DNA Publisher, FIS, Workday, Calabrio, Rightfax, Verafin, Secretary of State, County websites, and Kofax.

• Maintain an in-depth working knowledge of current RBFCU Employee Handbook, applicable policy and procedure and topical understanding for all credit union areas.

• Act as a resource for educating, advising, and answering any questions branch and department staff may have on BSA and Member Identification Policy (MIP) issues.

• Maintain a proficient knowledge of regulations and laws pertaining to the credit union and internal policies and procedures.

Requirements:

• High School diploma or GED

• Minimum one year of financial institution experience and/or customer service experience

• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule

• Must have good organizational, communication, and interpersonal skills, along with the ability to multitask and manage time effectively with a close attention to detail

• Accept ownership and adapt to needs of department

• Self-initiate and apply logic to problem solve with few concrete variables

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• General knowledge of Microsoft applications

Preferred:

• Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.