RMA Coordinator

Position: RMA Coordinator - Contract role (3-6 month duration)

Position Summary

The RMA Coordinator will play a key role in the Customer Service. The ideal candidate is customer focused, able to follow and develop processes and willing to take on additional duties. Support includes the tracking, issue resolution, escalation and process improvement of all movements of the product from incoming material from the manufacturers to the customer related shipments. 

Location: Milpitas, CA

Duties and Responsibilities:

• Responsible for monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
• Work closely with internal departments such as Operations, Accounting, Customer Service / Technical Support, and Logistics.
• Follows existing processes and continually recommends improvements.
• Track all shipments daily to ensure they are making expected progress.
• Understanding of the supply chain, including common obstacles and effective solutions
• Perform qualitative and quantitative analysis using a variety of tools to solve warehouse and/or transportation related business problems. Gather, consolidate, prepare and/or validate data for analysis.
• Experience with ERP/CRM systems
• Ability to work in a fast-paced environment
• Good collaboration and teamwork abilities
• Excellent customer service and client relations skills
• Keep organization and time management skills
• Created bills of lading for international shipments using proprietary software system
• Ensured international shipments had proper customs and other supporting paperwork
• Process time sensitive orders for international shipments
• Process international shipments that conform to government rules and regulations.

• Associate degree or proven related experience desired in companies with technology based OEM (original equipment manufacturer) companies.
• 1-2 years of experience as logistics and/or customer service professional Minimum of two years of experience in professional customer service.
• Outstanding verbal and written communications skills.
• Ability to multi-task in a fast-paced environment with dynamic requirements and priorities.
• Attention to detail and committed to managing problems through resolution and escalate any customer service issues and/or shipping/receiving errors.
• Develop constructive and cooperative working relationships with those on your team, as well as cross-functionally.
• Proficient in Microsoft Office products – intermediate to advanced Excel skills a plus.

FAIR PAY & A JUST WORKPLACE

At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. Base hourly pay offered will be between $25-28 per hour based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, people of color, and people with disabilities.