The RMA Administrator oversees and coordinates all activities related to product returns. They ensure returned items are documented properly, evaluated accurately, and processed efficiently — whether they’re being repaired, replaced, refunded, or sent back to vendors.
This role sits at the intersection of customer service, logistics, warehouse operations, and vendor management, making sure the full return cycle runs smoothly and meets company policies.
Roles and Responsibilites:- Maintain strong working relationships with customers and team.
- Maintain expertise on warranty and insurance guidelines of the products sold by Netsync.
- Facilitate troubleshooting and product handling of exchange (RMA) support requests.
- Customer, Partner/Vendor and cross-department relationship management.
- Manage and update support and RMA cases in Customer, Netsync and OEM systems.
- Assist in continual improvement to further streamline and automate existing processes and procedures.
- Upkeep of work area.
- Assist with break-fix and administrative tasks.
- Continued technical education.
- Attend and contribute to team meetings.
- Other responsibilities as assigned by management.
- Some IT industry experience and or education in network and/or end user support.
- Proficient with Microsoft Office Applications.
- Strong attention to detail.
- Good communication skills
- Good organization skills
- Strong customer service skills
- Curiosity and strong desire to constantly learn
High School diploma or equivalent, some form of higher education and/or technical certifications.
Benefits: Medical, Dental, Vision, Life, PTO, and 401 company match.
Top Skills
What We Do
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others.
NETSYNC is an NMSDC-certified minority business enterprise (MBE), federally certified woman-owned small business (WOSB), and HUB-certified value-added reseller (VAR), specializing in the implementation of comprehensive IT life cycle solutions for a wide array of organizations.
As a Cisco Gold, Master Collaboration, and Master Security Partner; an HP and Intel Platinum Partner; and holding certifications and specializations from many of the industry’s leading technology manufacturers, NETSYNC has extensive experience performing large-scale implementations and deploying complex IT solutions for K-12 and higher education institutions, civic organizations, municipalities, government agencies, and corporate clients across several industries, including energy, healthcare, retail, and financial services.
Based in Houston, TX, with international offices, NETSYNC uses a blended approach that is both consultative and collaborative. We work with our clients to assess their needs, architect innovative technology solutions to meet those needs, and offer 24/7 access to our team of engineering experts who exceed clients’ expectations. This approach has earned NETSYNC numerous customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients.
