Risk Management- Auto Risk Collections (Digital) - Vice President

Job Description
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Vice President within the Auto Risk Management organization, you will be entrusted with the responsibility of overseeing the Collections Risk Strategy function. Your role will involve leading a team of strategic analysts to devise, implement, and monitor comprehensive collections credit risk management strategies for our auto loan and lease portfolio, with a particular emphasis on digital collections activities. Your background in credit risk management will be crucial as you collaborate closely with stakeholders such as the Operations, Modelling, and Finance teams, articulating risk perspectives, influencing decisions, and addressing business challenges. You will engage with stakeholders across the bank, utilizing data and insights to evaluate the adequacy of collections strategies, identify opportunities for further optimization, and develop innovative products and services to enhance performance. Your role will also require you to provide strategic guidance, effectively manage demand requests from senior leaders and the business, and excel in creative thinking, problem-solving, communication, project and relationship management. A detail-oriented and self-motivated approach is essential for success in this role.
Job responsibilities

• Lead a team that is responsible for the development and ownership of the end to end lifecycle of collections Digital risk strategies as well as oversight of operations practices to ensure adherence to risk requirements for both auto loans & leases.
• Provide and direct complex analysis on credit risk and collections strategy effectiveness in order to identify emerging risks, assess effectiveness of existing strategies, ensure adherence to regulatory guidance and establish a culture of intentional testing in strategic change recommendations and establish risk threshold that help business stay within risk appetite limits
• Monitor industry and economic trends on automotive industry as well as changes in consumer behavior to understand impacts on collateral values and consumer willingness to repay debt
• Monitor operations & credit risk strategy performance, establish program performance guardrails and evaluate effectiveness by identifying issues, opportunities and recommend credit & collections actions
• Challenge partners across supporting businesses to ensure alignment with risk requirements and other Credit Risk limits and metrics
• Maintaining relationship & dialogue with external regulators and supporting exams
• Manage and coach a team of high performing, highly motivated analysts to support their professional growth and performance
• Provide regular updates to senior risk leadership, risk forums, management & credit risk committees and regulators
• Comfortably answer ambiguous questions by forming a point of view and generating creative solutions that address the requests
• Participate in senior management requests, including responding to ad-hoc questions and preparing talking points for investor meetings/presentations

Required qualifications, capabilities and skills

• Bachelor's degree with a minimum 7 years of relevant experience in Risk Management (underwriting/credit strategy/credit risk/collections)
• Experience with SAS, SQL, Teradata/Snowflake and Tableau
• Superior communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing.
• Strong presence, comfortable interacting with and presenting to all levels of management
• Strong analytical programming and proficient technical skills in Excel and PowerPoint
• Strong interpersonal, collaboration, communication and presentation skills
• Critical eye for detail and strong project management skills
• Highly motivated, confident, and proactive leader with strong problem-solving skills
• Ability to manage multiple priorities and deadlines, able to perform under pressure and to manage competing priorities under tight deadlines

Preferred qualifications, capabilities and skills

• Strategic analytics experience (minimum 2 years), preferably in financial services industry with consumer credit risk analytics background
• Master's degree is preferred
• People's manager experience preferred
• Experience in consumer risk collections preferred
• Auto industry experience is a plus

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.