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a specialized omnichannel payments platform enabling businesses to connect and transact seamlessly.
The Role
Investigate complex merchant and partner risk across a U.S. payments portfolio. Monitor transactions and alerts, conduct fraud, KYB/KYC, EDD, and adverse-information reviews, assess merchant activity against approved profiles, and support payment-network and sponsor-bank matters. Communicate with merchants and partners, document cases, recommend remediation or escalation, and identify process gaps. The role also contributes to procedures, reporting improvements, quality assurance, cross-training, and guidance for junior Risk staff.
Summary Generated by Built In
Risk Investigator II
WHO WE ARE
Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
As we continue to grow across North America, we're excited to bring our proven solutions and innovative approach to new industries, while operating under the KORT Payments banner alongside Merrco, Payfirma and Barnet.
LOCATION Toronto
EMPLOYMENT TYPE Full-time, salaried, new role
SALARY RANGE $80,000 - $90,000
Actual compensation will be determined based on location, experience, and role requirements, and will comply with applicable local pay transparency laws.
WHAT YOU WILL BE DOING
The Risk Investigator II is an experienced individual contributor within the Risk team, responsible for complex merchant investigations and time-sensitive operational risk work across KORT's U.S. merchant portfolio. Reporting to the Director of Risk, this role combines advanced transaction and portfolio monitoring with risk-based enhanced due diligence (EDD), payment-network and sponsor-bank support, operational escalations, and clear communication with merchants and business partners. You will assess high-risk and card-not-present merchants, translate findings into practical recommendations, and partner with Credit, Compliance/AML, Operations, Collections, Reporting, and external stakeholders. Final decisions on material reserve changes, account restrictions, closures, and other high-impact actions remain with Risk leadership, while potentially unusual activity is escalated through the appropriate Compliance referral process.
We believe work should be fulfilling and fun! Here’s a peek into what life with us is like:
Culture:
Perks and Benefits:
If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Send us your application. Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!
WHO WE ARE
Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
As we continue to grow across North America, we're excited to bring our proven solutions and innovative approach to new industries, while operating under the KORT Payments banner alongside Merrco, Payfirma and Barnet.
LOCATION Toronto
EMPLOYMENT TYPE Full-time, salaried, new role
SALARY RANGE $80,000 - $90,000
Actual compensation will be determined based on location, experience, and role requirements, and will comply with applicable local pay transparency laws.
WHAT YOU WILL BE DOING
The Risk Investigator II is an experienced individual contributor within the Risk team, responsible for complex merchant investigations and time-sensitive operational risk work across KORT's U.S. merchant portfolio. Reporting to the Director of Risk, this role combines advanced transaction and portfolio monitoring with risk-based enhanced due diligence (EDD), payment-network and sponsor-bank support, operational escalations, and clear communication with merchants and business partners. You will assess high-risk and card-not-present merchants, translate findings into practical recommendations, and partner with Credit, Compliance/AML, Operations, Collections, Reporting, and external stakeholders. Final decisions on material reserve changes, account restrictions, closures, and other high-impact actions remain with Risk leadership, while potentially unusual activity is escalated through the appropriate Compliance referral process.
- Monitor transaction activity, portfolio alerts, and relevant risk reporting to identify potential fraud or misuse and material changes in chargebacks, disputes, refunds, declines, authorization behavior, transaction velocity, ticket size, or processing volume
- Conduct complex merchant and partner investigations using processing history, underwriting records, websites and customer journeys, public records, adverse information, related-account linkages, and reserve or financial-exposure data
- Perform or coordinate risk-based EDD and targeted merchant reviews when ownership, banking information, websites, products, business models, geography, financial condition, or processing behavior materially changes; partner with Credit when renewed underwriting is required
- Investigate time-sensitive payment-network and sponsor-bank matters; organize evidence, track required deadlines, assess merchant responses, and prepare clear recommendations for remediation or escalation
- Compare actual activity with the approved merchant profile, including products and services, sales channels, transaction patterns, customer geography, fulfillment practices, disclosures, and financial exposure; recommend proportionate monitoring, remediation, account controls, or escalation
- Manage clear and timely communications with merchants and business partners regarding account reviews, documentation requests, funding-related questions, remediation expectations, and next steps, while escalating sensitive or high-impact decisions to management
- Review complex merchant profile and account-change requests and support funding or reserve-related decisions by validating authority, documentation, account status, financial exposure, downstream refund or chargeback risk, and applicable approval requirements
- Maintain accurate case notes, tickets, evidence, and follow-up dates; support retrospective risk reviews and escalate potentially unusual activity through established Compliance channels; ensure high-priority matters have a documented owner, next step, and escalation path
- Identify recurring merchant, partner, system, and process gaps; develop procedures, checklists, decision tools, and reporting improvements; and provide quality assurance, cross-training, and practical guidance to less-experienced Risk staff
- Bachelor's degree or equivalent experience in finance, risk, compliance, criminal justice, business, accounting, or a related field
- 4+ years of experience in merchant risk investigations, transaction monitoring, payments fraud, acquiring operations, enhanced due diligence, or a related financial-services risk function; merchant acquiring, ISO, or payment-facilitator experience is strongly preferred
- Demonstrated experience assessing high-risk and card-not-present merchant models, including recurring billing, subscription services, digital commerce, direct marketing, or other complex business models, and distinguishing expected activity from meaningful risk indicators
- Hands-on experience with risk-based EDD, KYB/KYC reviews, ownership and related-entity analysis, adverse-information research, merchant profile changes, and documented escalation of potentially unusual activity
- Working knowledge of payment-network and sponsor-bank monitoring, reporting, remediation, and compliance requirements
- Strong analytical ability across processing data, fraud, chargebacks, disputes, refunds, declines, authorizations, reserves, financial exposure, financial statements, bank documentation, websites, and other external information sources
- Excellent written and verbal communication, disciplined case documentation, sound escalation judgment, and the ability to manage multiple time-sensitive investigations; knowledge of U.S. payments risk considerations is preferred
We believe work should be fulfilling and fun! Here’s a peek into what life with us is like:
Culture:
- Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries
- Accountability: Take ownership and be accountable to yourself, the company, partners, and clients
- Collaboration: Leverage diverse perspectives and work as a team to get the job done
- Transparency: Empower success through open communication, honesty, and inclusion
Perks and Benefits:
- Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans
- Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive
- Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work
- Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges
- Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed
If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Send us your application. Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!
Skills Required
- Bachelor's degree or equivalent experience in finance, risk, compliance, criminal justice, business, accounting, or a related field
- 4+ years of experience in merchant risk investigations, transaction monitoring, payments fraud, acquiring operations, enhanced due diligence, or a related financial-services risk function
- Experience with merchant acquiring, independent sales organizations, or payment-facilitator operations
- Experience assessing high-risk and card-not-present merchant models, including recurring billing, subscription services, digital commerce, or direct marketing
- Hands-on experience with risk-based enhanced due diligence, KYB/KYC reviews, ownership and related-entity analysis, adverse-information research, merchant profile changes, and escalation of potentially unusual activity
- Working knowledge of payment-network and sponsor-bank monitoring, reporting, remediation, and compliance requirements
- Strong analytical ability across processing data, fraud, chargebacks, disputes, refunds, declines, authorizations, reserves, financial exposure, financial statements, bank documentation, websites, and external information sources
- Excellent written and verbal communication, disciplined case documentation, sound escalation judgment, and ability to manage multiple time-sensitive investigations
- Knowledge of U.S. payments risk considerations
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The Company
What We Do
KORT Payments is a specialized omnichannel payments platform. Its core purpose is to enable businesses to connect and transact seamlessly through industry-leading capabilities in compliance, risk management, and payment processing. KORT is powered by our innovative full-stack, enterprise-grade platform and led by a seasoned management team. For more than 200 years collectively, this team has been leading the charge in global e-commerce and payment processing. We are a customer-focused business dedicated to enhancing partner and customer satisfaction and building strong relationships. We partner with our customers to pair our risk tolerance with their unique processing needs.
