Support the risk team by building and maintaining dashboards, reports, and analytics for operational risk, incidents, and controls. Assist with data preparation and governance, track KRIs/KPIs, and help produce concise executive materials. Contribute to process mapping and continuous improvement with a strong emphasis on data quality and automation.
Core Responsibilities
- Data Preparation & Quality: Ingest, clean, and reconcile data from incident registers, control testing, and process repositories; document data definitions and business rules.
- Monitor market, technology, and regulatory trends to anticipate emerging risks.
- Produce regulatory operational risk reports.
- Capture, document, and maintain records of operational incidents across the institution.
- Analyze incident data to map risk evolution and business needs.
- Dashboards & Reports: Build and maintain Power BI/Excel dashboards (KRIs, incidents, control test results, process KPIs); ensure scheduled refresh and version control.
- KPI/KRI Tracking: Maintain thresholds, status flags, and trend analyses; highlight breaches and drivers.
- Define, track, and communicate risk management indicators (KPIs/KRIs).
- Propose and implement process and control improvements based on quality/governance methodologies.
- Support continuous improvement and automation projects.
- Executive Packs: Update risk decks and one-page summaries for committees.
- Prepare executive reports and presentations for senior leadership and control forums.
- Collaborate with internal stakeholders (business, compliance, internal controls, AML/PLDFT, technology, etc.) to validate risks and advocate positions
- Incident / Issues Analytics: Produce recurring analyses (e.g., incident frequency/severity trends, aging, root-cause categories).
- Conduct periodic risk assessments and quantify financial and strategic impacts.
- Structure and monitor KRIs, proposing corrective/preventive action plans
- Process Mapping Support: Assist in documenting process flows (Visio/draw.io) and control points.
- Perform control testing, process and risk mapping; identify vulnerabilities and improvement opportunities.
- Map processes using BPM/Lean/Six Sigma methodologies and create flowcharts
- Assess progress of operational risk projects and action plans.
- QA & Documentation: Keep data dictionaries, SOPs, and dashboard documentation current.
- Implement and maintain the Risk Management Framework in line COSO principles.
- Support the drafting/updating of policies and procedures.
- Ensure process governance and currency within the corporate repository.
Minimum Qualifications
- Bachelor’s degree in progress or completed (Business, Engineering, Economics, Data/IT, or related).
- Strong command of process mapping/modeling and procedure design/review.
- Knowledge of process improvement/quality methodologies (e.g., Lean, Six Sigma, PDCA).
- Knowledge of U.S. banking/broker-dealer regulations.
- Knowledge with process indicators (KPIs/SLAs) and KRI design/measurement.
- Advanced Microsoft Office (Excel, PowerPoint; Word).
- Knowledge of Sarbanes–Oxley, ISO 31000 and COSO desirable.
- Data analysis skills; experience with Power BI (or similar DataViz) is desirable.
- Programming for analytics/automation is a plus (Python, SQL, or VBA) is desirable.
- Experience with building/maintaining analysis & reporting tools is a plus
- Fluency in English; fluency in Portuguese is desirable.
Experience & Soft Skills
- Ability to work independently and manage multiple priorities in a dynamic, fast-paced environment.
- Strong analytical thinking, critical judgment, and structured communication.
- Interpersonal skills to collaborate across regions, cultures, and business functions.
- Ethics, integrity, confidentiality, resilience under pressure, and ownership mindset.
- Experience in agile environments (Scrum/Kanban) is desirable.
Equal Opportunity Employer
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Top Skills
What We Do
Itaú Unibanco is a global financial services firm and the largest private sector financial institution in Latin America. Headquartered in São Paulo, Brazil, Itaú is a full-service financial institution that offers a complete spectrum of financial products and services to a broad range of clients, from individuals to the most sophisticated institutional investors. Itaú has operations in 19 countries throughout the Americas, Asia, Middle East and Europe. In the United States, Itaú has offices in Miami and New York with three lines of business offering a broad range of corporate investment, asset management and private banking services. Learn more: - Private Bank (search for "Itaú Private Bank") - Asset Management (search for "Itaú Asset Management") - Corporate & Investment Bank (search for "Itaú BBA") The information contained herein is for reference/informational purposes only, and does not constitute any invitation or recommendation of investments of any kind. The information is provided “as is” and Itaú does not warrant its accuracy, completeness or adequacy, nor does it undertake any obligation to maintain it updated at all times.
