Rig Sales Representative

Description

Position Summary

The Rig Sales Representative is responsible for developing and maintaining strong customer relationships within the oil and gas industry while providing knowledgeable, responsive, and solutions-focused service.

This role serves as a trusted resource to customers in the field by understanding their operations, identifying hose and related product needs, promoting safe applications, and helping ensure Austin Hose delivers the right products and solutions when and where they are needed.

Key Responsibilities

• Develop and maintain strong relationships with drilling rigs, field personnel, and oil & gas customers.
• Actively identify sales opportunities and grow business within assigned customers and territory.
• Conduct regular rig visits and walk-throughs to identify hose needs, potential hazards, improper applications, and opportunities to improve hose life and performance.
• Recommend proper hose placement, replacement schedules, and product solutions based on customer applications and operating conditions.
• Perform borescope inspections as needed in accordance with Austin Hose guidelines or customer requests.
• Prepare quotes, process customer orders, and respond promptly to calls, emails, and inquiries.
• Maintain consistent customer follow-up and take ownership of issues through resolution.
• Work closely with Inside Sales, Delivery, Purchasing, and the Oil & Gas Sales Team to ensure product availability and timely fulfillment of customer needs.
• Coordinate with Purchasing to source products and place vendor purchase orders when necessary to complete customer orders.
• Communicate product availability, lead times, delays, and alternative solutions proactively with customers.
• Develop presentations or replacement recommendations for customers when needed to improve safety, reliability, and hose management while remaining mindful of customer budgets.
• Maintain strong knowledge of Austin Hose products, services, pricing, suppliers, and capabilities.
• Represent Austin Hose professionally in the field and consistently provide a high level of customer service.
• Participate positively as a member of the Oil & Gas Sales Team and assist with team priorities as needed.
• Remain flexible and willing to work additional hours or assume responsibilities necessary to support customers and the continued growth of Austin Hose.

Requirements

Qualifications

• High school diploma or GED preferred.
• Previous oil & gas, industrial sales, field service, or customer service experience preferred.
• Strong relationship-building and customer service skills.
• Ability to understand customer applications and recommend appropriate products and solutions.
• Strong communication, follow-up, organizational, and problem-solving skills.
• Ability to work independently in the field while remaining accountable to team goals and expectations.
• Detail-oriented with a strong focus on order accuracy and customer commitments.
• Ability to learn Austin Hose products, warehouse processes, delivery procedures, pricing, and supplier resources.
• Working knowledge of Microsoft Office and ability to learn and effectively use Trulinx and other company systems.
• Ability to maintain positive working relationships with customers, coworkers, management, vendors, and field personnel.
• Must meet company drug-testing requirements.

Expectations of the Role

Success in this position requires more than taking orders. The Rig Sales Representative is expected to build relationships, identify needs before they become problems, create sales opportunities, follow through on commitments, and take ownership of the customer experience from the rig to delivery.