RevOps Excellence Specialist

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

JOB DESCRIPTION:

About this role:

We’re hiring a RevOps Excellence Specialist to help drive key operational initiatives across Sales, Partnerships, and Customer Success teams.

In this role, you'll act as a program manager for RevOps — owning initiatives end-to-end, improving workflows, driving adoption, and helping scale our global GTM engine.

You’ll work closely with cross-functional partners across Revenue teams to help streamline operations and drive better business outcomes.

This is a business execution role (not technical systems-heavy), ideal for someone who is structured, business-minded, and action-oriented.

1. Program Ownership: Drive RevOps initiatives end-to-end — from scoping, stakeholder alignment, project management to rollout.
2. Process Improvement: Identify operational bottlenecks and propose scalable, sustainable solutions across business operations.
3. Cross-Functional Collaboration: Engage closely with Sales, Marketing, Partnerships, and CS teams to gather feedback and drive change management.
4. Operational Playbooks: Build internal process documentation, user guides, and enablement materials to promote best practices.
5. Issue Triage: Help diagnose and troubleshoot operational gaps surfaced from the field and propose structured solutions.
6. Business Insights Support: Track initiative adoption, collect field feedback, and report on project success metrics.

SUCCESS METRICS

• Process Compliance – % adherence to ROE, account ownership, and deal governance policies.
• Sales Enablement Execution – % of new hires onboarded successfully and adoption rates for RevOps tools.
• Operational Support Efficiency – Reduction in sales team-reported workflow issues and faster resolution times.
• Account/Territory Assignment Accuracy – % of correct assignments and reduced ownership conflicts.
• System Usability & Adoption – % improvement in sales rep adoption of CRM, CPQ, and Outreach tools.
• Sales Productivity Impact – Reduction in admin work for sellers, faster deal execution times.

• 2–4 years of experience in Project Management, Revenue Operations, Business Operations, Sales Operations, or GTM Enablement.
• Strong project management and organizational skills — ability to move projects forward independently and efficiently.
• Structured thinker — can break down complex problems into clear steps and action plans.
• Excellent verbal and written communication skills.
• Proven experience engaging multiple stakeholders and driving cross-functional initiatives.
• Business-process mindset: you think in workflows, bottlenecks, inputs/outputs, and improvements.
• Experience working in SaaS, B2B technology, or fast-paced, growth-stage companies preferred.
• Familiarity with CRM (Salesforce), Outreach, ZoomInfo, or similar GTM tools is a plus (no heavy technical skills needed).

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.