Reviewer Communications Strategy Manager

Job Title: Reviewer Communications Strategy Manager

Location: New York (Hybrid working model)

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature

About the Role

Springer Nature collaborates with over 1 million peer reviewers to uphold the integrity and trustworthiness of academic publishing. The Reviewer Communications Strategy Manager plays a pivotal role in shaping and executing strategic communications that deepen reviewer engagement and reinforce Springer Nature’s position as a trusted partner in research.

This role is responsible for developing and implementing integrated communication strategies that align with organizational goals, elevate the reviewer experience, and foster long-term relationships with the global research community. The role-holder will lead strategic planning, audience segmentation, message development, and performance analysis across multiple channels and touchpoints.

A key focus of the role is to ensure that reviewer communications—including training, onboarding, and recognition—are cohesive, inclusive, and strategically aligned with broader engagement and brand objectives.

Key Responsibilities

• Lead the development of a comprehensive communications strategy for reviewer engagement, aligned with Springer Nature’s mission and business priorities.

• Design and implement multi-channel campaigns that drive awareness, participation, and satisfaction among peer reviewers.

• Craft strategic messaging frameworks that ensure consistency, clarity, and resonance across all reviewer-facing communications.

• Collaborate cross-functionally with teams including Reviewer Engagement, Editorial, Marketing, Publishing, and Product to ensure communications are integrated and impactful.

• Strategically support reviewer training and onboarding, aligning content and delivery with engagement goals and audience needs.

• Develop targeted outreach strategies for key segments such as early career researchers and underrepresented groups in peer review.

• Establish and manage editorial calendars, content pipelines, and campaign timelines to ensure timely and coordinated delivery.

• Monitor and analyze communication performance, using metrics such as NPS, CSAT, open rates, and engagement trends to optimize strategy and execution.

• Serve as a strategic advisor for internal teams on reviewer communications, providing guidance on tone, messaging, and delivery best practices.

Experience, Skills & Qualifications

• Proven experience developing and executing strategic communication plans in complex, multi-stakeholder environments.

• Exceptional writing, editing, and storytelling skills across digital and print formats.

• Strong understanding of audience segmentation, message tailoring, and campaign lifecycle management.

• Demonstrated success in cross-functional collaboration, ideally in academic, publishing, or training contexts.

• Strategic thinker with the ability to translate business goals into compelling communication initiatives.

• Proficiency in CMS, email marketing platforms, and internal communication tools.

• Data-driven mindset with experience using analytics to inform strategy and improve outcomes.

• Bachelor’s degree in Communications, Marketing, or a related field; advanced degrees or certifications in strategic communications are a plus.

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision

• 401(k) with company match and contribution

• Hybrid office working policy, Summer Hours, and paid time off

• Flexible Spending and Commuter programs

• Multiple Life insurance options

• Disability coverage

• Tuition Assistance

• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance

• Employee Assistance Program

• Family friendly benefits and a variety of employee discounts

• An array of Employee Social Networks 

US Annualized Base Salary Range: $70,000 - 82,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work HERE.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit our career page HERE.

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