Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.
We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.
At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.
https://www.aboitizfoods.com/
Job DescriptionThe Reverse Logistics Specialist is responsible for collaborating with customers and vendors to resolve transport delivery issues and providing support to customers. for performing logistics support activities such as but not limited to accreditation and evaluation of service providers, service agreements / contracts management, claims management and freight cost management ensuring accurate and efficient delivery of services.
He/She is responsible for identifying process improvement to increase productivity and improve quality and internal and external customer satisfaction .
Scope:
Transaction of trucks, vans, vessel shipment of goods and raw materials for claims
Damages to properties like warehouse damage
Both side of claims, process of claims to service providers & from provider filed claims to pilmico
Any role with SAP access:
Ensure the accurate and real-time execution of tasks related to the process/es they are responsible for, including the recording of information and report generation in the designated forms and platforms (e.g. SAP)
Integrate with other parties/ functions whose processes are interfaced with their processes (to enable alignment, efficient flow of the process, and effective implementation of controls)
For detailed SAP-related tasks, please refer to the attached RACI
Duties and Responsibilities:
Process accreditation of new service providers and ensures compliance to accreditation requirements
Monitors and reviews validity of service agreements and/or contracts, permits and licenses
Maintains updated service provider database
Ensure to perform regular service provider performance evaluation
Handles complaints related to claims process, coordinates with Salesforce Team
Initiates investigation of delivery / shipment incident and submit assessment report on-time
Prepare and process claims against service providers on cargo damaged incidents and /or coordinates with the Risk Team for insurance claims
Ensure to monitor claims receivable and payment settlement coordinates
Checks and validates freight billing against shipment
Initiate freight cost review and identify alternatives to optimize freight cost
Handles logistics related projects that result in improved quality and customer satisfaction
Handles investigation and closure of complaints related to damaged/discrepancy of goods and raw materials and damage to property
Coordinates with the Risk Team for any transactions related to processing of insurance
Other Tasks:
Maintains files of logistics documents and records in compliance to the quality management standards
Ensures compliance to food safety and quality standards set by HACCP, GMP & ISO
Performs other related activities that may be assigned by immediate superior
Food Safety:
Complies with quality, Halal, health and food safety policy, standards and regulations of the company
Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities
Other Tasks:
Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc
Performs other tasks as may be assigned by the immediate superior
Education:
Graduate of any 4 year business related course
Experience:
At least 6 months work experience in logistics / supply chain or equivalent
Other Requirements:
Proficient in computerized systems and applications.
Ability to work collaboratively across multi-functional teams.
Detailed oriented and strong follow-up skills
Customer focus
Work Condition
Choose one for each:
Working Conditions and Hazards:
Normal office environment
Top Skills
What We Do
PILMICO FOODS CORPORATION, the food and agribusiness subsidiary of Aboitiz Equity Ventures, is considered as one of the largest flour milling companies in the Philippines. We are primarily engaged in the manufacture of wheat flour and wheat by-products and have been ranked among the top three domestic flour producers in terms of sales. We import both soft and hard wheat, the primary raw material for our products, from the United States and Canada. All our flour products are fortified with Vitamin A and Iron, and certified with Halal and Sangkap Pinoy seal. Through our Research and Training facilities located in Luzon and Mindanao, we also offer technical services and bakery trainings to meet the needs of our stakeholders. Our products are distributed all over Philippines through distributors and dealers. We have also expanded the reach of our flour products to the ASEAN region, exporting to countries like: Vietnam, Thailand, Malaysia, Myanmar and Hongkong. True to our brand promise of being Partners for Growth, we advance our business and communities by providing business solutions and building partnerships for growth
