The Opportunity
Reporting to our Sales Operations Leader, as an individual contributor you will support our end-to-end sales process by analysing business performance, forecasting, and assisting with business planning and budgeting. This role will give you the opportunity to work with multiple teams and several key stakeholders across our growing business.
- Salesforce dashboards, reports, and KPI management.
- Data audits & hygiene tasks.
- Support our team with queries & issues across the commercial tech stack (service now tickets & slack channel support).
- Creating and completing test scripts for CRM development projects.
- Managing relationships and renewals with Vendors.
- Supporting our purchase order and other finance related processes.
- Drive process improvements in our sales administration and operational activities.
- Build strong relationship with teams and key stakeholders across the business (e.g., finance and commercial functions).
- 5+ years’ experience supporting sales or client team.
- 5+ years’ experience working with Salesforce.com or a similar CRM.
- Experience with CRM migrations is a plus.
- Experience working with most or all the following: Salesforce, HubSpot, Gong, Seismic, Monday.com, Looker & Google Analytics.
- Strong MS Office skills (especially Excel and PowerPoint).
- Proven data analysis and market research experience.
- Excellent verbal and written communications skills.
- Ability to multi-task, prioritize, and manage time effectively.
- An interest in sales with a disciplined and structured approach.
- An understanding of key e-commerce & website metrics is desirable.
- Competitive salary and a career path adapted to each person's abilities and experience within a company that is growing continuously.
- 2 days a week working from home.
- A flexible schedule and total conciliation between work and family life including reduced timetable during one month in summer.
- Become part of a multi-cultural company where you can contribute with your experience and learn from the experience of others.
- Work with amazing brands.
- Get the opportunity to influence the future of our services and platform.
- Excellent working environment with frequent social activities (hackathons, Spartan races, quarterly whole-team social event).
- Central Madrid office located an 8-minute walk from Atocha train station, with a bus stop and BiciMad station right outside the office.
- Kitchen and dining facilities as well as a fully stocked games room with games consoles etc. - great to disconnect from work for a while and have fun with your colleagues.
- Discounted parking space in the office building if you’re coming by car, bicycle parking for those worried about their carbon footprint.
- Access to private sales by some of the exclusive brands we work with.
- Enrollment in English, French, and Spanish lessons that take place during working hours.
- Mental Health Wellbeing Program.
ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world's best-loved brands to create safer, simpler and faster shopping experiences for consumers all around the globe. ESW acquired Scalefast in June 2022, and the combined 1,300 person organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of company's development.
From compliance, data security, fraud protection, taxes and tariffs to demand generation, checkout, delivery, returns and customer service, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, with 100% carbon neutral shipping to consumers. Headquartered in Dublin, Ireland, ESW has global offices in the US, UK, Spain, France, Italy, Japan, Hong Kong and Singapore. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.
What We Do
At ESW, we believe that every shopper in every country should have seamless access to their favorite brands. Our innovative software, extensive logistics infrastructure, and cross-border expertise have empowered some of the world’s most iconic brands to grow internationally while delivering a seamless, localized online shopping experience.
ESW’s modular solution gives online retailers control over the end-to-end international customer journey – from checkout to returns.
Learn how we can help you sell global but feel local: www.esw.com