Job Summary:
We are looking for a highly qualified Revenue Operations Analyst as a key member of the Finance Revenue Operations team at a high-energy, high growth software company. The ideal candidate will ensure orders are processed accurately and efficiently, collaborating across departments to resolve issues and enhance customer satisfaction. This role requires a person who is detail-oriented, performs at a high level of accuracy and efficiency, is well organized, and demonstrates ownership and initiative to accomplish goals. This position requires an energetic team player who is eager to learn, contribute to the team and has a strong desire to exceed expectations and improve processes through automation. The Revenue Operations Analyst will also lead/participate in system and process improvements.
This position is remote but we are looking for someone based in Europe and will report to the Director of Revenue Operations.
Responsibilities:
- Manage the end-to-end order processing lifecycle, including contract review, order entry, validation and RMAs.
- Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite).
- Monitor and resolve order/contract discrepancies, contract holds and delays.
- Collaborate with Sales, Sales Operations, Revenue Accounting, Commissions to ensure seamless order execution.
- Maintain and update customer information in all systems (Salesforce and NetSuite).
- Perform reconciliations of customer accounts and understand the historical flow of the customer transactions and invoicing history including any modifications of the contracts.
- Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements.
- Support system enhancements and process automation initiatives within the order management function.
- Handle escalations and urgent requests with a focus on customer satisfaction.
Required Skills and Qualifications:
- BA/BS in Accounting, Business, Finance, Economics, or other related degree.
- 3–5 years of experience in order management, revenue accounting operations, customer service, or operations.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF).
- Hands-on experience with NetSuite is required.
- Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries.
- Analytical mindset with a focus on proactive problem-solving and continuous improvement.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Knowledge of basic revenue recognition and international accounting principles is a plus.
- Familiarity with order-to-cash (OTC) workflows is a plus.
Top Skills
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
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