YTL Hotels owns and manages a prestigious collection of award-winning resorts, hotels, boutique experiences and Spa Villages in Asia, Europe and the UK. The group also co-owns the Eastern & Oriental Express luxury train.
At YTL Hotels we are committed to creating unique and differentiated experiences for guests staying at each of our properties. Our brand promise of Treasured Places, Treasured Moments means YTL Hotels holds itself to the highest standard, with 5-star service and operational excellence as our key drivers.
Here at YTL Hotels our definition of luxury accommodation is one that transcends old preconceptions and focuses on an experiential journey of rediscovery. Be it fulfilling or opulent luxuries, through the treasured places each of our own properties represents, our mission is to help build memories and create treasured moments that will last a lifetime.
Reporting into the YTL UK & EU Group Revenue Cluster, the duties of the Revenue Analyst role will include:
·Preparing daily, weekly and monthly revenue reports for hotels within the UK and EU cluster.
·Amending hotel bedrooms pricing and general hotel enquiries in a timely and courteous manner
·Support ad-hoc analysis
·Driving incremental revenue and maintaining guest satisfaction
·Involves processing calls, emails, making bedroom reservations
·Support all departments when needed with guest queries and people support
·Promote strong interdepartmental relations throughout the hotel
·Demonstrate ability to drive business and promote all the services at the hotel to a very high standard
·Ensure strong hotel product knowledge to confidently showcase the hotel
·Ensure consistent knowledge of the hotels quality standards and that the guest experience is second to none for all guests
LOCATION
Primary base of work is flexible, either London (Threadneedles Hotel), Edinburgh (The Glasshouse), Bath (The Gainsborough) or Bray (Monkey Island Estate) in the UK, or The Hague (Marriott The Hague) in the Netherlands. The role may require you to be based, or travel to, from time to time, other properties within the cluster.
BENEFITS
·28 holiday days each year, including bank holidays
·Opportunities for promotion and transfer across the group
·Uniform supplied
EQUAL OPPORTUNITY
YTL are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, sexual orientation and gender, veteran status or any other basis protected under federal, state or local laws.
The role requires someone with a passion for hospitality and customer service with the ability to work both independently and in a team environment.
SUPPORTING FUNCTIONS
·Assist in other duties as deemed necessary by the Cluster Revenue Management team.
·Assist the Manager with daily reporting and system maintenance
·Maintain daily communication with Front Office, Accounts, Sales, F&B Manager and Revenue Management teams across the properties.
·Maintain an open line of communication between guests, team members, and management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
·Knowledge of computer systems such as Word, Excel and OPERA PMS is essential
·Knowledge of Marriott systems, such as with MARSHA; or other revenue and management systems such as Synxis, is strongly preferred
·Ability to provide high quality communication and be technologically sound with Microsoft Windows applications.
·Prioritise and organize work assignments accordingly and in a timely fashion.
·Have superb time management skills and the ability to communicate effectively with customers and team.
LANGUAGE AND MATHEMATICAL SKILLS
·Ability to understand and anticipate guests service needs and requests.
·Ability to acknowledge the guests’ request with a polite answer.
·Must be able to satisfactorily communicate in English verbally and in writing with guests, management, and other team members to their understanding.
·Ability to compute basic mathematical calculations.
REASONING ABILITY
·Demonstrate the ability to anticipate and solve practical problems or resolve issues.
·Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
·Ability to deal with problems involving guest and operational issues maintaining a positive attitude.
CERTIFICATES, LICENSES, REGISTRATIONS
College qualification and computer training preferred but not necessary
Skills Required
- Proficiency with Microsoft Word and Excel
- Experience using OPERA PMS
- Technologically sound with Microsoft Windows applications
- Strong verbal and written English communication skills
- Ability to prioritise, organise work and manage time effectively
- Ability to compute basic mathematical calculations
- Knowledge of Marriott systems (MARSHA) or other revenue/management systems (eg. Synxis)
- College qualification and computer training
What We Do
YTL Hotels is the hospitality arm of Malaysian conglomerate YTL Corporation Berhad. It owns and manages an international portfolio of hotels, resorts, boutique villas, and other hospitality properties, ranging from moderately priced hotels to luxury destinations. Its properties emphasize distinctive sense of place, architectural elegance, world-class service, operational excellence, and memorable guest experiences, including Threadneedles Hotel London and other UK properties.
