DISH, an EchoStar Company
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
El Paso, TX, USA

Returns Associate II

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Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes thinkers dedicated to the success of our organization.
Job Duties and Responsibilities
The Returns Associate II is primarily responsible for maintaining set productivity standards throughout the work day including meeting predetermined goals for quality and productivity. This position requires a high level of cognitive decision making and regular use of numerous computer systems including internal and external communications.
Key Responsbiltities:

  • Understand and apply cosmetic criteria for various remotes
  • Identify and disposition different model numbers correctly
  • Physically move product throughout the Returns floor as needed
  • Palletize and remove empty boxes & foam containers from the Returns area
  • Unload inbound boxes from trucks and/or pallets
  • Sort plastic, cardboard, foam, and paper into different bins/conveyors for recycling or disposal
  • Remove items from conveyors and sort based on pictures and/or training
  • Build boxes for packing
  • Use of electric or manual pallet jack
  • Ensure that production and quality standards are met by verifying the tracking numbers and warranty information for products
  • Ensure that LEAN/5S and safety standards are maintained


This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.
Skills, Experience and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:

  • High School Diploma or General Education Degree (GED) or equivalent combination of education and experience
  • One year of previous experience using a computer
  • Initial training and successful performance as a Returns Associate I or a lateral move from another department
  • A minimum of 3 total certifications (1 at level II) OR a lateral move from another department


Skills and Qualifications:

  • Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals
  • Must have strong written, verbal, and typing skills
  • Sufficient visual acuity to detect abnormalities in the product
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not a comprehensive list of all duties that may be assigned to this position. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret documents and instructions; frequent identification of letters, numbers, and symbols in a technology environment. The employee must have the ability to use a keyboard and equipment typically found in a manufacturing/warehouse work setting. Individuals must have the ability to lift 45 lbs. and stand for long periods of time and the ability to operate a pallet jack loaded with receivers.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position works in/near moving mechanical parts and may be in a non-temperature-controlled work environment. The noise level in the work environment is usually moderate. Manufacturing/warehouse environment.
Reports to : Operations Supervisor
Salary Ranges
Compensation: $13.23/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.
Partners with nonprofits
Through our corporate social responsibility program, DISH partners with a number of non-profits local to the community such as Children's Hospital Colorado and Food Bank of the Rockies.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Our in-home technicians, sales account executives, and manufacturing teams work a flexible 4-day work week.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
In-person all-hands meetings
DISH hosts in-person all-hands meetings at one of our main headquarters in the beautiful Denver-Metro area.
In-person revenue kickoff
Employee awards
Flexible work schedule
DISH offers the flexibility of core hours to start at 9 and end as needed for your day.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.
Diversity employee resource groups
DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.
Hiring practices that promote diversity
Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
DISH's Flexible Spending Account (FSA) allows team members to contribute pre-tax dollars to pay for qualified expenses during the benefit plan year up to $3,050.
Disability insurance
DISH offers Company-paid Short-Term Disability (STD), which pays 60% of your weekly salary directly to you for up to 13 weeks if you are sick or injured and unable to work.
Dental insurance
DISH offers a variety of dental plans to meet your needs.
Vision insurance
DISH Vision benefits are offered through VSP Vision Care (VSP). We offer two different plans, the Exam Plus Plan and the Enhanced Vision Plan. Both plans include annual exams and coverage for eyewear
Health insurance
DISH medical plan (DMP) offers comprehensive coverage with a wide network of medical professionals to support you and your family.
Life insurance
DISH provides team members with the opportunity to purchase Life insurance for yourself, your spouse and your dependents through The Hartford.
Mental health benefits
DISH offers an Employee Assistance Program (EAP) to all DISH employees and their household members for five free counseling sessions at no cost to team members.
Transgender health care benefits
Financial & Retirement
401(K)
DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.
401(K) matching
DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.
Company equity
For the 24th year in a row, DISH has offered profit-sharing in addition to the company 401k match, including vesting over a five-year period.
Employee stock purchase plan
DISH allows qualified team members to purchase DISH Network Class A Common Stock at a 15% discount to fair market value.
Performance bonus
Sales account executives receive uncapped commissions and incentives like cash rewards to all-expense paid vacations. Technicians receive award perks to spend through the Merchandise Marketplace.
Pay transparency
Child Care & Parental Leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
DISH has company-sponsored family events throughout the year, including Oktoberfest, Riverfront Festival, Halloween, and more!
Vacation + Time Off
Generous PTO
DISH offers 2 weeks of paid time off for team members (3 weeks including PPT) and up to 5 weeks off for tenured team members of five years or longer.
Paid sick days
DISH offers 40 hours (or more depending on state) of paid protected time in addition to paid time off.
Flexible time off
Hardship benefits
Team members can take an unpaid 30-day leave of absence.
Office Perks
Free snacks and drinks
Free snacks and drinks are available depending on department.
Company-sponsored happy hours
DISH is a work-hard, play-hard culture with weekly happy hours depending on location and even an open tap at our downtown Denver location.
Onsite office parking
Relocation assistance
Meditation space
Mother's room
Professional Development
Job training & conferences
DISH offers training across the organization, whether in leadership development through our world-class LEAD team, or in sales, customer service, technicians and more.
Tuition reimbursement
DISH offers tuition reimbursement of up to $2,000 for hourly full-time employees and $5,000 for salaried full-time employees per calendar year.
Lunch and learns
DISH often has Lunch and Learns based on departments or learning from cross-functional leadership team.
Promote from within
Mentorship program
DISH has a mentorship program for all team members hosted through our Employee Resource Groups!
Continuing education stipend
Team members receive up to $5,000 per year in tuition reimbursement for job-related courses or degree programs.
Continuing education available during work hours
DISH team members have access to LinkedIn learnings for free as well as access to our world-class LEAD team for leadership development.
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

DISH offers free and discounted services from our brands, including free DISH TV, discounted Sling, discounted Boost Mobile and Boost Infinite phone plans, and discounted smart service equipment like Google Home and Ring.

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