Retention Systems Manager | Mid

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Vilnius, Vilniaus miesto savivaldybė, Vilniaus apskritis
Hybrid
Software • Cybersecurity
The Role
The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, BigQuery, Google Analytics, and Tableau to conclude product or customer experience improvement.

Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.

NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.

Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

  • Building, improving, and optimizing automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns using the Braze marketing automation platform).
  • Managing and executing engaging in-app messaging campaigns.
  • Defining audience segments, systematically experimenting with promotional offers, personalizing content and timing in order to maximize results.

Core Requirements

  • Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning and systemic approach.
  • Highly developed critical thinking and problem-solving skills.
  • At least 2-3 years of direct marketing or CRM experience, ideally with automation platforms such as Braze, Klaviyo, Iterable, OneSignal, CleverTap, ActiveCampaign or similar.
  • Notable attention to detail, ensuring all campaigns meet the highest standards of quality and accuracy.
  • Strong commitment and an attentive, meticulous attitude toward every detail.
  • The ability to quickly learn and adapt to new technologies and changing environments.

Salary Range

  • Gross salary 2600 - 3500 EUR/Month.

About Us Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily. NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide. And we’re always looking to expand our team of: • Future shapers • Restless achievers • Self-movers • Honest communicators • Team players What We Offer • Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand; • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential; • Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best; • Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check; • Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us; • More free time. Stay with us and additional vacation days will be added to your calendar; • Additional paid leave. Additional days are covered by us in cases of illness or special occasions; • Flexibility. Flexible working time arrangement. Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/3urJdOL

About Us

Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.

NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.

And we’re always looking to expand our team of:
• Future shapers
• Restless achievers
• Self-movers
• Honest communicators
• Team players

What We Offer

Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
More free time. Stay with us and additional vacation days will be added to your calendar;
Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
Flexibility. Flexible working time arrangement.

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/3urJdOL

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The Company
1,465 Employees
Year Founded: 2012

What We Do

Nord Security is one of the world’s leading providers of digital security and privacy solutions for businesses and individuals. We are a home for advanced security solutions that share the Nord brand and values. Today, our products are used by millions of customers worldwide and praised by all the major cybersecurity experts and top media outlets. Since 2012, we have been creating and building award-winning products: NordVPN - the fastest VPN on the planet, built to protect your online traffic and privacy with next-generation encryption. NordLayer - an adaptive network access security solution for modern businesses, helping organizations to fulfill scaling and integration challenges. NordPass - a password manager designed with the user in mind, from simplicity to security. Built using zero-knowledge encryption. NordLocker - a powerful end-to-end encryption tool for safely storing and sharing files. Comes with secure cloud storage. Our community of cybersecurity experts, software developers, engineers, data analysts, and other tech professionals share one common goal – create a safe cyber future for everyone. Explore our open positions here: https://nordsecurity.com/careers Or refer a friend or colleague: https://nordsecurity.com/referrals Learn about our Privacy notice for recruitment candidates here: https://bit.ly/3mJFoAy

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