We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone ready to own more than just their own accounts.
Your mission: write the copy and run the project management for the 5-6 pod accounts owned by your Senior Retention Manager, while owning the day-to-day retention strategy for your own 1-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership.
What you'll do:
Own copywriting for the 5-6 pod accounts owned by your Senior Retention Manager based on the strategy they set
Support project management across those accounts: status tracking, sending/chasing approvals, and day-to-day sequencing
Own the retention roadmap & strategy for your own 1-2 accounts
Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps
What we're looking for (non negotiable):
2+ years hands-on Klaviyo experience
Comfortable owning a client relationship end-to-end - no senior chasing you for updates
Strong copywriter who needs minimal guidance to nail brand voice
Confident interpreting data yourself and translating it into next steps, not just reporting it upward
Agency background or 8fig+ DTC brand experience
What you'll get:
Competitive salary
Generous paid time off
Fully remote - work from wherever you do your best work
Clear growth path into Senior Retention Manager
Access to all tools, data, courses and coaches you need for being successful
Direct access to founders of the fastest growing e-commerce brands worldwide
This is for you if:
You want real ownership over your own accounts, with support when strategy gets tricky
You take pride in copy and project management that never lets anything slip
You're ready to be trusted with more responsibility than a typical mid-level role
This is not for you if:
You want to hand off copy and PM work to someone else and focus only on strategy
You need constant hand-holding
Speak soon ❤️ 🔥
Skills Required
- 2+ years hands-on Klaviyo experience
- Comfortable owning a client relationship end-to-end
- Strong copywriter who needs minimal guidance to nail brand voice
- Confident interpreting data and translating it into concrete next steps
- Agency background or experience at an 8-figure+ DTC brand
What We Do
OKTOBER is an Amsterdam-based Shopify retention agency that helps eCommerce brands increase lifetime value and generate predictable cash flow through email, SMS, loyalty programs, and customer-journey optimization. They specialize in turning one-time buyers into loyal repeat customers and helping Shopify scale-ups unlock sustainable growth by optimizing their email marketing to maximize profits.
